Data Services Analyst

About the Position

At Cloudbeds, we're transforming hospitality with our intelligently designed platform that powers properties across 150 countries, processing billions in bookings annually. We are seeking a dynamic Data Services Analyst to join our customer success team. This role bridges the gap between data services and business intelligence.

Responsibilities

• Lead Data Migrations: Act as the primary technical advisor guiding new clients through the smooth transition of historical data into Cloudbeds.
• Execute Data Manipulation: Extract, clean, map, and validate client data from CSV/Excel formats to ensure flawless system uploads.
• Drive Technical Troubleshooting: Proactively identify and resolve formatting discrepancies or system mismatches before clients go live.
• Empower Clients Through Coaching: Train properties on how to build, customize, and automate operational and financial reports within the Cloudbeds platform.
• Ensure Data Integrity: Guide clients through post-migration audits to validate accuracy across financial histories and occupancy metrics.
• Advise on Best Practices: Consult with property managers on key performance indicators (KPIs) to help optimize their daily operations from day one.

Requirements

• Hospitality Tech Background: Direct experience working with Hotel Property Management Systems (e.g., Cloudbeds, Opera, Mews, Protel, or similar software).
• Client-Facing Expertise: A proven track record in onboarding, implementation, or Tier 2/3 technical support with a natural ability to teach and guide users.
• Advanced Spreadsheet Proficiency: Power-user skills in Excel and Google Sheets (VLOOKUPs, Pivot Tables, advanced formulas, and data cleaning).
• Analytical Mindset: Strong understanding of basic data management principles, data mapping, parsing, and root-cause error analysis.
• Meticulous Attention to Detail: Exceptional precision when handling sensitive historical, financial, and guest records.
• Remote-First Readiness: Highly tech-savvy with cloud-based workflows and equipped with a reliable, high-speed internet connection for video coaching sessions.
• Multilingual Capabilities: Professional proficiency (verbal and written) in both Portuguese and Spanish.

Nice to Have

• BI & Analytics Familiarity: Prior experience working with business intelligence dashboards or advanced financial reporting structures.

We Offer

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• Monthly Wellness Fridays - enjoy an extra-long weekend every month
• Fully Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access to professional development, including manager training, upskilling, and knowledge transfer

About the Company

Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel.

Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.

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