Dealer Support Associate Spain (1-Year FTC)

About the Position

Do you want to work for some of the world’s leading audio brands? Become a part of the HARMAN team and get to work for our Sound United Business Unit.

By joining HARMAN, you'll dive headfirst into the exciting world of headphones, portable speakers, party boxes and other audio technologies, and contribute to the success of Harman Lifestyle EMEA business. The consumer audio industry is fast paced, fun and dynamic and we’re looking for someone who is proactive, loves to work with a lot of different stakeholders from all over the globe and has creative ideas.

You will join our Sound United Business Unit with iconic brands like Bowers & Wilkins, Denon, Marantz, Polk Audio, Definitive Technology, Classé, and Boston Acoustics, based in Barcelona, Spain in the position of: Dealer Support Associate Spain (1-Year FTC).

A Career at HARMAN Lifestyle:

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.

• Contribute your talents to high-end, esteemed brands like JBL, Harman Kardon, Mark Levinson and Revel.
• Unite your passion for audio innovation with high-tech product development.
• Create pitch-perfect, cutting-edge technology that elevates the listening experience.

Responsibilities

• Dealer Order & Request Management: Daily order entry; handling dealer inquiries on pricing, availability, backorders, payments, and incomplete orders; proposing alternative products when needed.
• Stock & Logistics Coordination: Stock allocation, goods return, and coordination with local logistics operations for Spain and Portugal.
• Commercial & Financial Coordination: Daily shortage reporting to the Commercial Team; credit note coordination; debit note checks; payment limit verification with Credit Control.
• Sales & Account Support: Supporting sales teams with local stock sales (marketing samples, B stock, loan stock); product listings at key accounts.
• Service, Warranty & Case Handling: Informing dealers about service and warranty rules.
• Acting as the receptionist of the ID Lounge, serving as the first point of contact for customers and visitors.
• Supporting the daily management of the ID Lounge, ensuring smooth and efficient operations.
• Process Improvement & Product Knowledge: Staying updated on products and trends via Harman University; proposing improvements to reduce manual order changes.

Requirements

• Experience with similar positions
• A thorough understanding of order to cash process
• Fluent in English and Spanish
• Strong attention to detail and follow through
• Clear, professional communication with dealers and internal stakeholders
• A customer focused mindset with a practical, solution-oriented approach

Nice to Have

• Experience in the Audio & Video area
• Educated to High School Diploma level or equivalent e.g. A-Level or Int. Baccalaureate

We Offer

• Flexible work environment (80% in office, 20% home)
• Access to employee discounts on world-class products (Bowers & Wilkins, Marantz)
• Extensive training opportunities through our own HARMAN University.
• Competitive wellness benefits.
• “Be Brilliant” employee recognition and rewards program.
• An inclusive and diverse work environment that fosters and encourages professional and personal development.

Salary

€ 22,725 - € 33,330 annually

About the Company

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.

HARMAN is committed to providing reasonable accommodations to applicants with disabilities. If you need assistance or an accommodation during the application process, please contact us at [email protected]. Requests will be considered on a case-by-case basis in accordance with applicable law.