Defective Team Leader - Jumia

About the Position

Defective Team Leader - Jumia (Full Time)

Jumia is a leading pan-African e-commerce platform committed to improving the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient, and affordable online services. We are seeking a Defective Team Leader to manage customer returns and inventory in our defective warehouse, ensuring quality checks and operational efficiency.

About Jumia

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top-talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

Responsibilities

• Oversee the receiving, reconciliation, and exclusive inventory management of all items within the defective warehouse.
• Ensure proper quality and defect checks are done on each item to ascertain customer claims and accurately categorize the damage.
• Maintain precise, up-to-date inventory records strictly limited to the defective warehouse stock.
• Ensure all defective packages are processed and logged into the warehouse system on time.
• Prevent inventory losses through continuous process monitoring and tracking of all items stored and processed within the defective warehouse.
• Manage the queue and physical storage of items in transit to, and received at, the defective warehouse.
• Drive performance management, including appraisals and training of the defective warehouse team on inventory processes and system improvements.
• Improve overall operational efficiency and inventory accuracy in the defective warehouse by suggesting system improvements.
• Escalate inventory discrepancies or operational issues to senior management within an appropriate time frame.

Requirements

• Bachelor's degree (Logistics, Supply Chain, or a good degree).
• Proficient in Microsoft Office (Excel, PowerPoint, Word, Email, Internet, etc.).
• Proficient in Google Office Suite (Drive, Sheets, Docs, Gmail, etc.).
• Proven experience in FMCG, warehouse management, or order management experience.
• Experience with quality assessment and control management.
• Experience managing an aftersales process in FMCG or e-commerce is an added advantage.
• Performance-driven, able to handle pressure and meet strict deadlines.
• Attention to detail and high level of accuracy and precision.
• Self-organization, coordination, prioritization, follow-up, and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and the ability to motivate staff.
• Willingness to work overtime from time to time as mutually agreed.
• Must have NYSC certificate or possess a valid exemption letter.

We Offer

• A unique experience in an entrepreneurial, yet structured environment.
• A unique opportunity of having a strong impact in building the African e-commerce sector.
• The opportunity to become part of a highly professional and dynamic team.
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders.

Please ensure to only apply for jobs with Jumia through our official website.

Jumia will never charge you a fee to apply for a job: be wary of websites that claim to help you apply for a Jumia job or that charge a fee to get you a job.

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