Delivery Manager (Customer-Facing, Technical Focus)
Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Delivery Manager (Customer-Facing, Technical Focus)
Location: Utrecht/Hybrid, the Netherlands
Job type: Full-time
About Cloud++
Help businesses accelerate their digital growth - join Cloud++!
At Cloud++, we deliver smart, scalable, and cost-effective software solutions. From our HQ in Utrecht and TechHub in Brazil, we support customers across various industries with Teams as a Service, project-based development, and managed services.
With over a decade of experience, we build and manage custom software, web and mobile apps, platforms, and the infrastructure behind them. We help companies to move faster with high-quality tech solutions and help them achieve their strategic goals.
Are you a delivery-driven professional with a strong technical foundation and a passion for customer success?
We are looking for an experienced Delivery Manager who can lead complex IT projects, build strong customer relationships, and drive delivery excellence across multidisciplinary teams.
Responsibilities
- Take end-to-end ownership of project and service delivery for a global corporate organization, from onboarding to continuous improvement.
- Act as the main point of contact for the customer, ensuring alignment between technical teams and business objectives.
- Manage cross-functional delivery teams (including nearshore/offshore), and ensure work is delivered on time, on budget, and on scope.
- Proactively identify risks, blockers, and opportunities, and steer the team toward solutions.
- Monitor KPIs, SLAs, and customer satisfaction metrics to ensure high-quality, reliable delivery.
- Lead Agile ceremonies and promote agile best practices across teams.
- Support pre-sales and project scoping together with the dedicated team.
Requirements
- 5+ years of experience in IT delivery management, preferably in a consultancy or service delivery environment.
- A strong technical background in software development, cloud (AWS, Azure), or system integration.
- Experience with both Agile (Scrum, SAFe) and Project Management Technologies.
- Proven ability to manage multiple stakeholders – both business, technical, and political.
- A customer-centric mindset and excellent communication skills in English and Dutch.
- A proactive, hands-on approach with a strong sense of ownership.
Nice to Have
- Experience in sectors like e-commerce, manufacturing, or supply chain.
- Familiarity with tools such as Jira, Azure DevOps, Salesforce.
- Certifications such as PRINCE2, Scrum Master, ITIL, or AWS/Azure Fundamentals.
We Offer
- A role with real impact at the intersection of business and technology.
- A dynamic and international work environment with talented colleagues.
- Flexibility in where and how you work.
- Opportunities for personal growth, training, and career development.
- The chance to help and grow the future of the company.
- Competitive salary.
- Location: Utrecht / Remote options available.
Why Join Cloud++
- Be part of a rapidly growing company.
- Work with leading customers and cutting-edge tech in an international environment.
- Opportunities for professional growth and development.
- Informal working culture.
Our Vibe
We’re informal, driven, and fun to work with. No layers, just a team that’s hands-on, supportive, and loves what they do.
Ready to drive delivery excellence and build lasting customer relationships? Apply now and join our journey! Get in touch with Debby Jansen through email [email protected].