About the Position

Delivery Manager (Customer-Facing, Technical Focus)

Location: Utrecht/Hybrid, the Netherlands

Job type: Full-time

About Cloud++

Help businesses accelerate their digital growth - join Cloud++!

At Cloud++, we deliver smart, scalable, and cost-effective software solutions. From our HQ in Utrecht and TechHub in Brazil, we support customers across various industries with Teams as a Service, project-based development, and managed services.

With over a decade of experience, we build and manage custom software, web and mobile apps, platforms, and the infrastructure behind them. We help companies to move faster with high-quality tech solutions and help them achieve their strategic goals.

Are you a delivery-driven professional with a strong technical foundation and a passion for customer success?

We are looking for an experienced Delivery Manager who can lead complex IT projects, build strong customer relationships, and drive delivery excellence across multidisciplinary teams.

Responsibilities

Take end-to-end ownership of project and service delivery for a global corporate organization, from onboarding to continuous improvement.
Act as the main point of contact for the customer, ensuring alignment between technical teams and business objectives.
Manage cross-functional delivery teams (including nearshore/offshore), and ensure work is delivered on time, on budget, and on scope.
Proactively identify risks, blockers, and opportunities, and steer the team toward solutions.
Monitor KPIs, SLAs, and customer satisfaction metrics to ensure high-quality, reliable delivery.
Lead Agile ceremonies and promote agile best practices across teams.
Support pre-sales and project scoping together with the dedicated team.

Requirements

5+ years of experience in IT delivery management, preferably in a consultancy or service delivery environment.
A strong technical background in software development, cloud (AWS, Azure), or system integration.
Experience with both Agile (Scrum, SAFe) and Project Management Technologies.
Proven ability to manage multiple stakeholders – both business, technical, and political.
A customer-centric mindset and excellent communication skills in English and Dutch.
A proactive, hands-on approach with a strong sense of ownership.

Nice to Have

Experience in sectors like e-commerce, manufacturing, or supply chain.
Familiarity with tools such as Jira, Azure DevOps, Salesforce.
Certifications such as PRINCE2, Scrum Master, ITIL, or AWS/Azure Fundamentals.

We Offer

A role with real impact at the intersection of business and technology.
A dynamic and international work environment with talented colleagues.
Flexibility in where and how you work.
Opportunities for personal growth, training, and career development.
The chance to help and grow the future of the company.
Competitive salary.
Location: Utrecht / Remote options available.

Why Join Cloud++

Be part of a rapidly growing company.
Work with leading customers and cutting-edge tech in an international environment.
Opportunities for professional growth and development.
Informal working culture.

Our Vibe

We’re informal, driven, and fun to work with. No layers, just a team that’s hands-on, supportive, and loves what they do.

Ready to drive delivery excellence and build lasting customer relationships? Apply now and join our journey! Get in touch with Debby Jansen through email [email protected].

Delivery Manager

Job description