Delivery Manager (Omani National)

About the Position

We are seeking an experienced Delivery Manager (CBU Tech) to lead the engineering health and delivery enablement for consumer-facing technology channels in the Middle East.

Responsibilities

• Engineering Health & Capability Management

  • Own overall engineering health across consumer channels (Mobile, Web, Commerce, AI).
  • Drive capacity planning, utilization, and demand-supply alignment.
  • Manage attrition, hiring pipeline, onboarding, and workforce stability.
  • Ensure availability of the right skills and roles aligned to programme needs.

• Tech Leadership Enablement

  • Conduct regular 1:1s with Tech Leads to ensure alignment, support, and issue resolution.
  • Enable Tech Leads to focus on delivery by removing operational and organizational bottlenecks.
  • Provide support in team structuring, role clarity, and ownership models.

• Delivery Support & Execution Enablement

  • Ensure delivery teams are fully equipped and structured for execution readiness.
  • Work closely with Programme Leads / PMOs to align capacity with delivery plans.
  • Support resolution of cross-team dependencies and resourcing challenges.
  • Enable predictable delivery outcomes without directly owning day-to-day execution.

• Talent & Workforce Management

  • Drive hiring, onboarding, and ramp-up plans in line with programme expansion.
  • Monitor team performance, engagement, and retention.
  • Support capability development and succession planning within engineering teams.

• Governance & Operational Discipline

  • Establish visibility into engineering metrics (capacity, utilisation, attrition, skill gaps).
  • Drive structured reporting and governance for engineering health.
  • Ensure alignment with organizational processes, compliance, and quality standards.

Key Result Areas (KRAs)

• Strong engineering health across consumer channels
• Optimized capacity utilization and workforce stability
• Reduced attrition and improved team continuity
• High-performing Tech Leads focused on delivery
• Improved delivery readiness and execution predictability
• Effective hiring and ramp-up aligned with demand

Requirements

• Customer orientation (Strong)
• Project Management methodologies (Strong)
• Account Management and Business Development (Expert)
• Stakeholder Management
• Communication & collaboration (Expert)
• Engineering team management & capability building (Expert)
• Capacity planning & workforce management (Expert)
• Stakeholder management & cross-team coordination (Expert)
• Delivery enablement & governance (Expert)
• Talent management (hiring, retention, onboarding) (Expert)
• Agile delivery understanding & team structuring (Strong)
• Dependency management & delivery alignment (Strong)
• Data-driven decision making (capacity/utilisation metrics) (Strong)
• Tools & systems (JIRA, workforce dashboards, tracking tools) (Strong)

Preferred Qualifications

• Experience managing consumer-facing platforms (Mobile, Web, Commerce, AI)
• Experience in onsite client engagement roles
• Exposure to large-scale multi-pod delivery environments
• Strong understanding of engineering operating models within enterprise programmes

We Offer

• Full-time position
• Service Region: Middle East

About the Company

[Company description if present]