About the Position

Delivery Manager

SOFTSWISS is looking for an experienced Delivery Manager to join our team. If you are passionate about leading development teams and creating innovative online sports betting software, we want you!

Overview

Join SOFTSWISS and become a vital part of our team. We are searching for someone who mirrors our dedication and professionalism.

About Product

The SOFTSWISS Sportsbook is a software platform designed for launching and managing a successful online sports betting business. The Sportsbook team’s goal is to develop truly innovative software that will make the process of creating and running a bookmaker website faster and easier for our clients.

Purpose of the Role

You’ll own end-to-end Delivery across 1 Development team (growing to 2) within the Sportsbook stream. You’ll directly manage 1 Project Manager and 1 Scrum Master, functionally lead the Dev teams under you, and be accountable for Delivery health – not just tracking it, but shaping how work gets done day to day.

Responsibilities

Directly manage 1 Project Manager and 1 Scrum Master and functionally lead 1–2 development teams
Own end-to-end delivery, drive predictability and coordinate with Product on priorities and with Engineering on feasibility, capacity, and timelines
Support the professional growth, performance, and sustainable workload of Project Managers, Scrum Masters, and development teams
Establish clear ownership, decision-making processes, and escalation paths across Product, Engineering, QA, and Support
Challenge unrealistic commitments and align delivery expectations with team capacity, technical constraints, quality, and business priorities
Own cross-team dependency tracking and coordinate release readiness across teams, own the release calendar, and ensure smooth handoffs to production
Partner with engineering on technical debt visibility and own bug management flow
Manage delivery impact during incidents and hotfixes and ensure defect visibility doesn’t fall through the cracks between teams
Track sprint progress, cross-team dependencies, and release readiness daily and escalate blockers within 24 hours
Maintain Jira hygiene and delivery reporting for stakeholders and facilitate Scrum ceremonies, drive retrospective actions to closure

Requirements

3+ years as a Delivery Manager, Technical PM in a product-focused tech company
Proven experience directly managing or mentoring delivery people (PMs, Scrum Masters)
Experience functionally leading development teams – comfortable talking capacity, blockers, and technical constraints with engineers
Hands-on experience with bug management and defect triage workflows
Strong escalation instincts
Ability to influence teams and stakeholders without relying solely on formal authority
Strong stakeholder management and communication skills
Confident working in Jira and with delivery metrics
Proactive and ownership-driven
Fluent in English and Russian (working languages of the team)

Nice to Have

Experience setting up or significantly improving delivery processes
Experience setting up or significantly improving delivery processes, including team performance and workload management

We Offer

Private health insurance
Sports benefits
Comprehensive Mental Health Program
Free English lessons (online)
Local language courses
Paid time off
Maternity leave support
Referral program rewards
Upskilling, internal workshops, and participation in professional conferences and corporate events

Locations

Warsaw, Poland
Poznań, Poland
Serbia

Contact

For any questions, don’t hesitate to contact Anna Borodich at [email protected]

SOFTSWISS recruitment communication is conducted only through official company channels. We never ask candidates to make payments, purchase equipment, share financial details, or transfer money as part of the hiring process. If you receive a suspicious message using the SOFTSWISS name, please verify it via [email protected]

Delivery Manager

Job description