Job Openings

Delivery Manager (Technical)

About the Position

Programmers.IO is currently looking to hire a Delivery Manager (Technical) to join our team. This role is a technically hands-on delivery leadership position where you will be responsible for end-to-end client delivery outcomes, operational stability, and account growth within assigned accounts. This role requires a dedicated home workspace with reliable internet and power backup for remote work.

Responsibilities

Delivery Execution (MANAGE)

• Own delivery commitments, including SLA tracking and quality assurance, for assigned accounts.
• Lead Agile sprint planning, execution, and demos in coordination with COEs, Solution Architects, and QA teams.
• Ensure hypercare stability (2–4 weeks post go-live) and transition to managed services.
• Manage resource allocation (onshore, nearshore, offshore) based on complexity and cost efficiency.
• Host weekly client delivery status meetings and internal syncs.
• Own major incident resolution, recovery planning, and corrective actions, including leading technical triage and root cause analysis (RCA) with engineering teams.
• Identify and implement process improvements to improve delivery efficiency and predictability.

Technical Leadership & Quality

• Review solution designs, technical approaches, and estimates with architects and tech leads; challenge assumptions and flag technical risk early.
• Understand code, branching, CI/CD pipelines, environments, and release processes well enough to unblock teams and validate delivery status.
• Drive engineering quality practices: definition of done, technical debt tracking, and release readiness.
• Translate technical issues into clear business impact for client leadership, and client needs into clear technical direction for teams.
• Evaluate and promote the use of AI-assisted development and testing tools to improve team productivity and quality.

Risk & Opportunity Monitoring (MONITOR)

• Continuously monitor client leadership changes, operational shifts, and market dynamics.
• Flag risks early using the Account Health Dashboard (Green/Yellow/Red).
• Escalate delivery disputes or commercial risks to Delivery Director when thresholds are breached.
• Conduct continuous risk management and quality assurance checks.

Account Growth Support (MINE)

• Partner with Account Executive (AE) and Client Success Team to identify upsell/cross-sell opportunities.
• Participate in Quarterly Business Reviews (QBRs) for key or at-risk accounts.
• Provide delivery health summaries and expansion recommendations to AEs.

Governance & Reporting

• Produce weekly status reports rolled up to Delivery Director.
• Use PMO tools, playbooks, and dashboards per organizational standards.
• Co-run internal kickoffs with AE within 5 business days of contract signing.
• Lead external client kickoffs within 1 business day of tier/PM assignment.

Peer Collaboration (Global Delivery Model)

• Operate as a peer with US and India Delivery Managers (no hierarchical silos).
• Participate in weekly delivery health reviews led by Delivery Director.
• Share best practices and resources across the global delivery organization.
• Provide a clean handover and clear escalation path for the hours you are offline, so clients are always covered.

Availability & Business Needs

• Provide live support and be reachable for PST clients until approximately 1:00–2:00 AM IST, including client calls, release windows, and urgent escalations.
• Be available to attend the office on short notice when called upon by the business.
• Travel to client sites, delivery centers, or other locations as the need arises.

Requirements

Required

• 8+ years of delivery/project management in IT services or software engineering, with a hands-on technical background (developer, tech lead, architect, or DevOps/QA engineering) of at least 3 years
• Strong technical depth in modern software delivery: system design basics, APIs and integrations, databases, cloud (AWS/Azure), and CI/CD pipelines
• Ability to read and review code or technical designs and hold credible technical discussions with engineers and client architects
• Experience managing multiple clients simultaneously (shared PM model)
• Strong working knowledge of Agile, DevOps, and hybrid delivery models
• Proven ability to work with COEs (e.g., Modern Engineering, Integration, Cloud, ERP)
• Excellent client-facing communication and risk management skills, including experience working with US clients
• Familiarity with tools like Jira, Confluence, DevOps pipelines, and health dashboards
• Willingness and ability to work late-night hours (up to ~1:00–2:00 AM IST) for PST client coverage
• Willingness to come to the office on short notice and to travel as business needs arise
• A dedicated home workspace with reliable internet and power backup for remote work

Preferred

• Experience with staff augmentation ? value-add delivery transformation
• Background in one or more COE domains (e.g., legacy modernization, low-code, AI, Mulesoft, Kafka, AWS/Azure, data engineering)
• Hands-on exposure to test automation, security and compliance practices, and AI-assisted development
• PMP, CSM, SAFe, or relevant cloud/DevOps certification
• Prior experience in a peer delivery model with global teams

We Offer

• Competitive salary
• Flexible working hours
• Remote work options
• Professional development opportunities
• Travel opportunities

About the Company

Programmers.IO is a leading company in the IT services and software engineering sector, dedicated to delivering high-quality solutions to our clients. We value innovation, collaboration, and excellence in our work.

Apply If You…

• Want to move from reactive firefighting to predictive, value-driven delivery
• Are technical at heart and enjoy getting into the details with engineers while still owning the client relationship
• Can manage, monitor, and mine the same account without silos
• Thrive in a peer-led, no-ego global team structure
• Are comfortable with shared PM models (up to 4 accounts) and formal escalation paths
• Are comfortable working remotely with late-night overlap for US West Coast clients, and can be in the office or on the road when the business needs you
• Believe delivery is not just stability - but a growth engine