Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Delivery Operations Analyst
Location: Porto, Portugal
Company: Farfetch
Work Type: Hybrid
Responsibilities
- Own end-to-end visibility of the delivery journey, from order creation to final customer receipt, identifying where and why customer experience breaks down.
- Apply a structural problem-solving mindset to delivery performance issues, moving beyond symptoms to uncover true root causes.
- Deep-dive into operational, analytical, and performance data to fully understand what the problem is, where it occurs, and why it happens.
- Translate complex analyses into clear conclusions, prioritized actions, and concrete mitigation plans.
- Define, propose, and drive actionable improvement initiatives to prevent recurring delivery issues and improve customer experience.
- Engage with carriers as a problem-solving partner, challenging and influencing them to design and implement solutions aligned with business needs.
- Build strong, fact-based arguments using data and analysis to support decisions and influence stakeholders.
- Review, interpret, and “read” analytical reports and investigations, extracting the key insights and implications.
- Lead the implementation of corrective and preventive actions, ensuring execution discipline and accountability.
- Define KPIs and monitoring mechanisms to track impact, validate effectiveness, and ensure sustainable improvements over time.
- Continuously refine processes, tools, and governance to improve detection, diagnosis, and resolution of delivery experience issues.
Requirements
- 3+ years of experience in analytics, operations, logistics, or a similar data-driven role.
- Proficient in SQL (BigQuery) and Excel/Google Sheets.
- Educated to degree level or have relevant work experience.
- Experience in logistics and familiarity with international trade requirements.
- Motivated and proud to provide excellent service for Farfetch clients and partners.
- Focused on the quality of work delivered, you can manage a variable workload.
- Interested in working in international e-commerce logistics and passionate about technology.
- You work well as part of the team and are confident working with partners.
- You have a structured problem-solving approach.
- Fluent in English.
We Offer
- Health insurance for the whole family, flexible working environment, and well-being support and tools.
- Extra days off, sabbatical program, and days for you to give back to the community.
- Training opportunities.
- Flexible benefits program.
About the Company
Farfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands and charming boutiques from around the world. Farfetch opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
Equal Opportunities Statement
FARFETCH is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, or local laws or ordinances. If you require special accommodation, please let us know.
Scam Disclaimer
It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.