About the Position

We are seeking a Dental Application Engineer to provide technical support, client training, and assist R&D in India, remotely.

Responsibilities

Technical Support
- Provide comprehensive pre-sales and after-sales technical support services, including but not limited to pre-sales demonstrations, product installation and commissioning, equipment training, after-sales problem solving, and equipment maintenance.
- Responsible for client training on newly launched applications and product features.
- Create application cases, technical documentation, training materials, etc.
Assist R&D, business, and quality management
- Record and maintain after-sales data, organize and analyze it, and promptly report product technical issues to direct supervisors and R&D, monitor problem resolution progress, and promote continuous product optimization.
- Assist R&D with testing of new product software, hardware, and materials, providing feedback on improvements.
- Support on-site events such as exhibitions and competitions, and explain product performance to business systems.
- Monitor and collect information on clients and competitive products in the market, establishing an internal feedback mechanism.
- Provide reasonable suggestions and feedback on product improvements based on customer feedback.

Mechanical major with basic knowledge of computer hardware and software.
Knowledge of equipment hardware and software, 3D digitizing technology, forward and reverse 3D design software, industry knowledge, and electronic product disassembly and assembly skills.
3-5 years' related experience required, with good English listening, speaking, reading, and writing skills.
Active and responsible work ethic, a strong research spirit, analytical skills, strong learning ability, communication skills, and teamwork skills.

[Company description if present]