About the Position

Deployment Strategist

Location: Berlin, Germany

Type: Full-time

Compensation: €75K – €110K

About the Role

At telli, we are revolutionizing the way businesses communicate with their customers through AI-driven voice agents. As a Deployment Strategist, you will play a crucial role in leading end-to-end deployments for our clients, ensuring they achieve real outcomes and success with their AI agents.

Responsibilities

Pilot Ownership & Commercial Success
- Own dedicated accounts during the pilot phase and drive clear commercial outcomes.
- Manage pilot projects end-to-end, ensuring all stakeholders are aligned and on track.
- Identify expansion opportunities and execute upsells during the pilot phase.
- Act as a trusted advisor to customers and help shape their AI strategies.
Agent Development & Deployment
- Partner directly with engineering and customers to build, design, and refine AI agents.
- Track agent performance against key success criteria and continuously improve.
- Debug technical issues and provide hands-on support during the pilot phase.
System Integration & Technical Implementation
- Own end-to-end integration of telli agents into customers' tech stack.
- Partner with customer IT and engineering teams to align on data flows, authentication, and security/compliance requirements.
- Build custom function tools and webhooks that connect agents to customer backend systems.
- Troubleshoot integration issues during pilot and production, and document setups so customers can operate independently.
Process & Customer Enablement
- Build, maintain, and improve workflows for customer onboarding, pilot management, and agent development.
- Lead customer workshops and training sessions to drive product adoption.
- Translate customer needs into actionable product feedback for engineering and product teams.
- Document best practices and playbooks to scale the onboarding function.

Requirements

>1 yr experience in customer-facing roles: Managed key customer relationships in high-stakes environments.
Executive presence & relationship management: Credible and capable of building and managing relationships with different stakeholders.
Complex project management: Ability to scope, structure, and execute high-stakes deployments end-to-end.
Business sense: Understanding of customer problems and priorities and helping them succeed with telli.
Excellent communication skills: Proficient in English and German (additional languages are a plus), especially in writing.

Nice to Have

Experience with prompt engineering, APIs, and workflows.
Familiarity with AI technologies and AI agent development.

We Offer

Above-market pay & equity
Access to any (AI) tool that makes you more productive
Gym subscription (urban sports)
Free dinner in the office
Regular off-sites with the team

About the Company

At telli, we are on a mission to transform customer-facing operations with AI. We are a small, AI-focused team that likes to solve hard problems. Our leading B2C clients, like Sky, are already using telli to deploy thousands of voice agents to provide their customers with a new experience. We build, experiment, and move fast, while leveraging the capabilities of AI models. Join us as we aim to become one of the most important software categories of the next decade.

Check out our principles to see how we work.

Deployment Strategist

Job description