Design System/UX Engineer

About the Position

Design System/UX Engineer

At TTEC Digital, we coach clients to ensure their employees feel valued and fully supported, because an amazing customer experience is an employee-first process. Our vision is the same: a place where employees know they can thrive.

TTEC Digital seeks a Design System/UX Engineer to join our team. This role is a full-time and fully remote opportunity!

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The Work

We're an innovation group inside TTEC (NASDAQ: TTEC), building the next generation of AI CX tools - automated QA, conversational analytics, knowledge assist, and agentic automation - for the world's biggest brands and the millions of customers they serve. We move like an early-stage startup, backed by the scale, distribution, and enterprise client base of a company that's been obsessed with customer experience since 1982.

This is the rare seat where getting in early actually matters at scale. TTEC is a public company at an AI inflection point. Ship the right products into thousands of live enterprise deployments and you don't just move a metric - you move the trajectory of the company and the value of the stock. The leverage is real, and the work compounds.

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Who We Hire - The DNA

• Self-starters and do-ers with grit - hackers in the best sense, with a startup mentality and a show-me bias: working software over slides, prototypes over proposals.
• Want to learn, love new technology. This platform is built on the latest technology, and that technology changes and advances monthly. You adapt to change quickly - new tools, new models, new priorities - without drama.
• Master debuggers and problem solvers. You love solving complex problems, you think outside the box, and you multitask across domains without losing the thread.
• AI-native. You work with AI on all levels - you understand the technology around you (LLMs, SLMs, RAG, knowledge graphs, agents, training, eval) and you use AI tools daily to exponentially increase your velocity.
• Distributed-systems literate. High-efficiency, event-driven, low-latency systems are our world; you understand what that demands.
• Innovators who ship. You demonstrate ideas easily, fail fast, and move forward. You make committed timelines and hit them.
• You consider yourself exceptional - and you like winning. So do we.

No one will have everything in this description. We're looking for well-rounded, smart people who move fast.

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Responsibilities

• Own the design system in code and the UX of the wedge - the Agent UI shell, slide-out / pill, Control UI, and the per-module panels.
• UX here ships as code, not Figma hand-offs. This is not a look-pretty job: the UI renders live voice, desktop, and AI event streams in real time, and you have to understand the technology underneath - events, WebSocket state, latency, plugin loading - so what you design flows and works, not just looks good.
• Startup environment: 1-week sprints, Friday demos, fail fast, move forward.

What you'll own:

• The design system as a real component library - templates and patterns developers implement without friction
• Agent UI / Control UI interaction patterns
• Active Listening and Agent Handover UX
• The graphics language of the product (iconography, motion, data visualization)
• Accessibility (Lighthouse a11y > 90) and keyboard-first agent flows
• Your committed timelines.

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Requirements

• 7+ years of product design with real front-end engineering - you ship React + TypeScript, not just specs.
• Strong graphics experience - ++++ on visual craft: iconography, motion design, canvas/SVG data visualization, rendering dense live data beautifully and legibly.
• Has owned a design system as a living component library in a fast-shipping product - versioned, documented, themed, adopted.
• Strong templating discipline - reusable patterns and layout systems built for developer implementation; you understand component APIs, composition, and what makes a pattern cheap or expensive to build.
• Understands the tech underneath - WebSocket-driven state, event ordering, render performance, module federation/plugin loading - well enough that your designs never fight the architecture.
• Strong on dense, real-time, professional-tool UX (think trading terminals, not marketing sites) - an agent lives in this UI 8 hours a day.
• Accessibility and keyboard-first design as defaults, not afterthoughts.
• Perceived-performance craft - skeletons, optimistic updates, motion that masks latency; the UI must feel instant even when the network isn't.
• Design tokens as the theming backbone - enterprise customers will want branding; tokens make that config, not a rewrite.
• Overlay/extension constraints fluency - designing UI injected over a host page (pill, slide-out) with its size, z-index, and isolation realities.
• Usability evidence at startup speed - lightweight session recordings and agent feedback loops instead of month-long studies.
• A debugger in the browser - you profile the render, find the jank, and fix your own component.

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We Offer

• Competitive salary
• Fully remote work opportunity
• Opportunity to work with cutting-edge AI technologies
• Collaborative and innovative work environment

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About the Company

At TTEC Digital, we are committed to creating exceptional customer experiences by empowering our clients' employees. Our focus on innovation and customer-centricity drives us to build the next generation of AI CX tools, ensuring that both employees and customers thrive in their interactions.