Designated Services Engineer, Flash Array

About the Position

Designated Services Engineer, Flash Array

Dublin, Ireland

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.

This type of work-work that changes the world-is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

Responsibilities

• Own the majority of support activity and case progress for assigned accounts from open through resolution.
• Proactively monitor case progress and risks, review and prioritize open cases daily, and maintain timely follow-up on pending actions, dependencies, and customer commitments.
• Coordinate across support, engineering, escalation teams, and account teams while maintaining end-to-end technical ownership.
• Provide clear and consistent communication on status, next steps, and technical direction for both customers and internal stakeholders.
• Author and coordinate incident reports and Root Cause Analyses when required, including technical analysis, root cause, and remediation actions.
• Maintain full visibility of open and outstanding cases across the account and drive progression in line with impact and priority.
• Support regular customer engagement cadence and contribute case history, trend analysis, and preventative recommendations where appropriate.

Requirements

• Strong enterprise technical support or case management background
• Comfortable handling escalations and high-impact customer situations
• Able to work cross-functionally with support, engineering, and escalation teams
• Strong written communication skills for status updates, incident reports, and RCA content
• Good judgment in prioritizing competing issues and keeping momentum on open actions
• Able to engage professionally with customers and internal stakeholders in a structured, consistent way

We Offer

• Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
• Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out benefits.everpuredata.com for more information.

About the Company

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.