Job Description, Responsibilities & Requirements
About the Position
Job Title: Deskside Support Engineer
Location: Bangkok, Thailand – Onsite
Language requirement – Proficient in English and Thai
Job Summary
Deskside Support Engineer serves as the critical, hands-on IT backbone, ensuring seamless operation of employee workstations, peripherals, and software. They provide on-site or remote troubleshooting, hardware/software installation, and network connectivity support. They handle user requests, document issues in ticketing systems, and ensure security compliance.
Responsibilities
- Troubleshooting & Support: Resolving hardware, software, and network issues for end-users.
- Installation & Configuration: Setting up, configuring, and upgrading desktop systems, laptops, printers, and scanners.
- Ticket Management: Recording, updating, and documenting technical issues in IT Service Management (ITSM) tools like Remedy or HP Service Center.
- User Management: Assisting with user onboarding by setting up workstations and configuring profiles.
- System Maintenance: Performing proactive maintenance, such as OS updates, antivirus installation, and patch management.
- Data Management: Managing data backups and recovery for users.
Requirements
- Customer Service: Strong communication skills to assist employees with varying technical backgrounds.
- Problem-Solving: Strong analytical skills to diagnose and resolve complex technical issues.
- Time Management: Ability to prioritize urgent support requests and multitask.
- Work Environment: Candidate needs to work on-site, providing in-person support.
We Offer
- Competitive salary
- Comprehensive benefits program
- Opportunities for professional growth and career development
About the Company
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process, and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes, and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or follow us on Twitter.
Additional Employment Information
- Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
- Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.
- Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, state, or local laws.
Benefits that Help You Thrive and Grow
Our benefits program is built with you in mind-so you can enjoy a fulfilling, balanced, and healthy life.
Financial Wellbeing
We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.
Physical and Mental Health
We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counseling, our Mental Health Allyship program, and more.
Your Career, Your Way
With 350,000+ roles at Cognizant, you’ll have opportunities to explore new technologies, industries, and locations-and build the skills you need to grow your career.
Real-World Impact
Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.
Your Path to Cognizant
Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.
Step 1: Apply to the Right Opportunity
Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.
Step 2: Connect with Your Recruiter
If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.
Step 3: Show Off Your Skills
If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.
Step 4: Decision Time
Our team will then review each candidate’s potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us-but you can count on us to keep you updated.