About the Position

BCIC Swiss GmbH | Best Connect International Company is looking for a Deskside Support Specialist for on-site work in Switzerland. This role offers Level 2 technical support for hardware, software, and network-related issues.

Responsibilities

Provide Level 2 technical support for hardware, software, and network-related issues.
Diagnose and resolve incidents escalated from Level 1 support.
Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.
Troubleshoot Windows, macOS, and Microsoft 365 environments.
Manage user accounts, permissions, and groups in Active Directory and Azure AD.
Configure and support printers, scanners, VPNs, and other endpoint devices.
Perform software installations, upgrades, patches, and system updates.
Troubleshoot LAN/WAN, DNS, DHCP, TCP/IP, and wireless connectivity issues.
Deploy and image computers using standard deployment tools.
Support Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint.
Monitor and maintain endpoint security and antivirus solutions.
Deliver excellent customer service while meeting SLA and response time targets.

Requirements

Valid Swiss permit / work authorization
Local language (French) and English fluency
Previous IT related experience

Skills

Troubleshooting
Networking
Active Directory
Windows
MacOS
Linux
Office365
Azure
Intune
SCCM
VMware
Citrix
PowerShell
VPN
TCP/IP
DNS
DHCP

We Offer

Competitive salary (negotiable)
Full-time position
On-site work in Geneva/Vernier, Switzerland

Contact

Contact Person: Noshin Tabasum

Position: Junior IT Recruiter

Email: [email protected]

Apply Now!

Deskside Support Specialist

Job description