Deskside Support Subject Matter Expert

About the Position

We are seeking a Deskside Support Subject Matter Expert to handle advanced desktop and end-user computing issues in the Philippines. This role serves as the escalation point for issues beyond Tier 1/2 service desk capability.

Responsibilities

• Hands-on hardware break-fix
• MECM administration (application deployment, patching, OS deployment, endpoint inventory)
• Troubleshooting across Windows 10/11 environments
• Active Directory management
• Networking fundamentals
• O365/M365 applications support

Requirements

• User Management / Microsoft Windows (Advanced) – Principal level (Experience: 1–2 years)
• Mobility / Microsoft Endpoint Manager (Advanced)

Functional Knowledge

• Tech Operations – Digital Workspace / Support Team Management (Intermediate)
• Tech Operations – Digital Workspace / Incident and Service Request Logging, Tracking, and Resolution (Intermediate)
• Tech Operations – Digital Workspace / Networks and Communications (Intermediate)
• Tech Operations – Digital Workspace / On-site Resident Technical Support (Workplace) (Intermediate)
• Tech Operations – Digital Workspace / VIP User Support (Intermediate)
• Tech Operations – Digital Workspace / Help Desk (Advanced)
• Tech Operations – Digital Workspace / Access Management (Advanced) – Principal level (Experience: 1–2 years)
• Tech Operations – Digital Workspace / Identity Management (Advanced)

Location

• Philippines, PH
• Work Location Type: On-site

About the Company

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