Job Description, Responsibilities & Requirements
About the Position
Desktop Support
00068942546
- Date published May 19 2026
- Location Mexico City, Mexico
- Job category IT Infrastructure
- Work model Hybrid
At Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities.
Responsibilities
- Provide expert remote desktop support to ensure smooth and efficient operations for all users.
- Troubleshoot and resolve technical issues promptly to minimize downtime and enhance productivity.
- Collaborate with team members to develop and implement effective support strategies.
- Maintain up-to-date knowledge of industry trends and best practices in desktop support.
- Ensure all support requests are logged and tracked in the system for accurate reporting and analysis.
- Develop and deliver training sessions to enhance user proficiency and reduce support requests.
- Oversee the installation and configuration of desktop systems and software applications.
- Monitor system performance and proactively address potential issues to prevent disruptions.
- Coordinate with vendors and service providers to ensure timely resolution of hardware and software issues.
- Document all support processes and procedures to ensure consistency and efficiency in service delivery.
- Provide feedback and recommendations for improving support processes and user experience.
- Ensure compliance with company policies and industry regulations in all support activities.
- Contribute to the development of support documentation and knowledge base articles.
Requirements
- Possess a strong understanding of desktop support principles and practices.
- Demonstrate proficiency in remote support tools and technologies.
- Exhibit excellent problem-solving skills and attention to detail.
- Have strong communication skills to effectively interact with users and team members.
- Show ability to work independently and manage multiple tasks efficiently.
- Display a commitment to continuous learning and professional development.
Why Cognizant?
Improve your career in one of the largest and fastest-growing IT services providers worldwide.
Receive ongoing support and funding with training and development plans.
Have a highly competitive benefits and salary package.
Get the opportunity to work for leading global companies.
We are committed to respecting human rights and building a better future by helping your minds and the environment.
We invest in people and their wellbeing.
We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.
At Cognizant, we believe that our culture makes us stronger!
Join us now!
#BeCognizant #IntuitionEngineered
About the Company
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process, and engineering expertise enable us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns, and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Benefits that help you thrive and grow
Our benefits program is built with you in mind-so you can enjoy a fulfilling, balanced, and healthy life.
Financial wellbeing
We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.
Physical and mental health
We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program, and more.
Your career, your way
With 350,000+ roles at Cognizant, you’ll have opportunities to explore new technologies, industries, and locations-and build the skills you need to grow your career.
Real-world impact
Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.
Your path to Cognizant
Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.
Step 1: Apply to the right opportunity
Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.
Step 2: Connect with your recruiter
If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.
Step 3: Show off your skills
If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.
Step 4: Decision time
Our team will then review each candidate’s potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us-but you can count on us to keep you updated.