Desktop Support

About the Position

We’re hiring!

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as Desktop Support.

Responsibilities

• Provide expert remote desktop support to ensure smooth and efficient operations for all users.
• Troubleshoot and resolve technical issues promptly to minimize downtime and enhance productivity.
• Collaborate with team members to develop and implement effective support strategies.
• Maintain up-to-date knowledge of industry trends and best practices in desktop support.
• Ensure all support requests are logged and tracked in the system for accurate reporting and analysis.
• Develop and deliver training sessions to enhance user proficiency and reduce support requests.
• Oversee the installation and configuration of desktop systems and software applications.
• Monitor system performance and proactively address potential issues to prevent disruptions.
• Coordinate with vendors and service providers to ensure timely resolution of hardware and software issues.
• Document all support processes and procedures to ensure consistency and efficiency in service delivery.
• Provide feedback and recommendations for improving support processes and user experience.
• Ensure compliance with company policies and industry regulations in all support activities.
• Contribute to the development of support documentation and knowledge base articles.

Requirements

• Possess a strong understanding of desktop support principles and practices.
• Demonstrate proficiency in remote support tools and technologies.
• Exhibit excellent problem-solving skills and attention to detail.
• Have strong communication skills to effectively interact with users and team members.
• Show ability to work independently and manage multiple tasks efficiently.
• Display a commitment to continuous learning and professional development.
• Hold a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate.

Why Cognizant?

Improve your career in one of the largest and fastest growing IT services providers worldwide

Receive ongoing support and funding with training and development plans

Have a highly competitive benefits and salary package

Get the opportunity to work for leading global companies

We are committed to respecting human rights and build a better future by helping your minds and the environment

We invest in people and their wellbeing.

We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

Igualdad de Empleo y Política de Acción Afirmativa:

Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.

At Cognizant we believe than our culture make us stronger!

Join us now!

#BeCognizant #IntuitionEngineered

About the Company

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional Employment Information

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

Benefits that Help You Thrive and Grow

Our benefits program is built with you in mind-so you can enjoy a fulfilling, balanced and healthy life.

Financial Wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include financial education, a pension plan with matching contributions, etc.

Physical and Mental Health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more.

Your Career, Your Way

With 350,000+ roles at Cognizant, you’ll have opportunities to explore new technologies, industries and locations-and build the skills you need to grow your career.

Real-World Impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your Path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

Step 1: Apply to the Right Opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

Step 2: Connect with Your Recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

Step 3: Show Off Your Skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

Step 4: Decision Time

Our team will then review each candidate’s potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us-but you can count on us to keep you updated.

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