About the Position

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit, and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including 80% of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey?

We are looking for top-notch Developer Support Engineers onsite at our Atlanta office, to be partners rather than just employees and be the technical focal point for JFrog customers. Besides a wild ride and a lot of learning, we’ll leap your career forward!

Responsibilities

Troubleshoot and Investigate complex customer’s CI/CD scenarios and provide innovative solutions for their requirements
Develop scripts in Bash, Python, Groovy for debugging and automating
Set up JFrog applications and 3rd party products in various development environments
Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters
Reproduce customer scenarios and fill relevant bugs/features
Maintaining and improving a knowledge base of known issues and solutions
Integrate and collaborate with JFrog’s R&D, QA, Release, and Sales teams
Ability to work in flexible hours and on weekends while needed

Requirements

BS or equivalent in Computer Science, Computer Engineering, Management Information Systems, or Information Technology, plus 2 years or similar experience.
Customer-facing experience, 3-5+ years.
Experience in Linux - Mandatory
Strong technical software-related debugging skills - Mandatory
Understanding of Java or other compiled language - Mandatory
Knowledge/experience with databases, LDAP, Apache https, Apache Tomcat - Advantage
Experience with networking and reverse proxy (nginx/httpd) - Advantage
Experience in the DevOps industry - Advantage
Spanish speaking skills - preferred

We Offer

Base salary range between $90,000 to $95,000. Base salary will be based on your skills, qualifications, experience, and location.
JFrog embraces hybrid work: 3 days in office / 2 days remote.
Equity package of restricted stock units (RSU).
Comprehensive benefits including medical, dental, vision, retirement, wellness, and much more!

About the Company

JFrog is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, or any other category protected by law.

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Voluntary Self-Identification

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As set forth in JFrog’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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Developer Support Engineer (Atlanta)

Job description