Developer Support Engineer (Sunnyvale)

About the Position

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit, and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including 80% of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey?

We are looking for top-notch Developer Support Engineers onsite at our Sunnyvale office, to be partners rather than just employees and be the technical focal point for JFrog customers. Besides a wild ride and a lot of learning, we’ll leap your career forward!

Responsibilities

As a Developer Support Engineer in JFrog you will...

• Troubleshoot and investigate complex customer’s CI/CD scenarios and provide innovative solutions for their requirements
• Develop scripts in Bash, Python, Groovy for debugging and automating
• Set up JFrog applications and 3rd party products in various development environments
• Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters
• Reproduce customer scenarios and fill relevant bugs/features
• Maintain and improve a knowledge base of known issues and solutions
• Integrate and collaborate with JFrog’s R&D, QA, Release, and Sales teams
• Ability to work in flexible hours and on weekends while needed

Requirements

To be a Developer Support Engineer in JFrog you need…

• BS or equivalent in Computer Science, Computer Engineering, Management Information Systems, or Information Technology, plus 2 years or similar experience.
• Customer-facing experience, 3-5+ years.
• Able to manage complex, escalated cases, involving multiple architectures across multiple platforms.
• Mandatory Skills:
  • Experience in Linux
  • Strong technical software-related debugging skills
  • Understanding of Java or other compiled language
• Advantageous Skills:
  • Knowledge/experience with databases, LDAP, Apache https, Apache Tomcat
  • Experience with networking and reverse proxy (nginx/httpd)
  • Experience in the DevOps industry
  • Spanish speaking skills

We Offer

WHAT JFROG CAN OFFER…

• At JFrog, base salary is only one component of our compensation package.
• This position has a base salary range between $90,000 to $105,000. Base salary will be based on your skills, qualifications, experience, and location.
• JFrog embraces hybrid work: 3 days in office / 2 days remote.
• This position also includes an equity package of restricted stock units (RSU). In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan.
• JFrog provides employees comprehensive benefits including medical, dental, vision, retirement, wellness, and much more!

About the Company

JFrog is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, or any other category protected by law.

Apply Here

Apply Here

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As set forth in JFrog’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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