About the Position

DevOps Engineering Manager

Global market

Creatio is an AI CRM and workflow platform where people and AI agents work together - with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. With a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.

We're proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.

In 2025, Creatio was named to Inc.'s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.

Responsibilities

Delivery and commitments

Own delivery timelines and timeline trade-offs across the domain, and partner with engineering leadership team on scope and priorities
Own ways of working across four teams with genuinely different operating models - two infrastructure teams carrying on-call duty, one release and upgrade team carrying direct customer risk, one internal-product team whose users sit two desks away

Architecture and technical quality

Be accountable for the architecture of the domain and for its critical architectural decisions, working alongside Architects who drive the design
Own the domain's technical debt strategy - what gets paid down, when, and at what cost to delivery
Step personally into complex and critical technical problems

Release and operational quality

Be accountable for release quality readiness, you assess it, and you hold the authority to block a release when the quality risk warrants it
Own post-release quality analysis, and the operational health of the customer cloud: incident ownership, on-call practice, and the discipline that has to follow an outage

People and organization

Line management, performance management, 1-on-1s, development plans, and onboarding for 17 engineers
Workload, capacity, and resource allocation within the domain
Hiring and exit decisions, compensation recommendations, and building the Team Lead bench
Coach Team Leads on leadership and systems thinking in a domain this size, that is the primary lever, not a side responsibility

Requirements

Experience managing software engineering teams, including working through Team Leads
Strong engineering background in platform, infrastructure, or cloud operations: CI/CD systems, infrastructure as code, cloud architecture, observability, and release engineering
Experience running production infrastructure under availability commitments: incident management, on-call practice, and post-incident follow-through
Proven ability to drive delivery, engineering quality, and organizational effectiveness across more than one team
Comfort making timeline trade-offs under pressure and defending them with data
Experience partnering with Product, Architecture, and cross-functional stakeholders
Strong leadership, mentoring, communication, and people management skills
Ability to make pragmatic decisions and operate effectively in fast-paced environments
Upper-Intermediate or higher English level

What You Should Expect From Us

Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

Our Core Values

One Team

Regardless of our location, we always work as one towards the same goal.

Genuine Care

We genuinely care about our customers, partners, and co-workers. This is a defining part of our DNA.

Passion

We find meaning and purpose in what we do. We don’t make excuses and never stop until it’s done.

Strive for Excellence

We push ourselves to deliver according to the highest standards.

Grow Every Day

We work hard to become a better version of ourselves and embrace an everyday improvement approach.

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DevOps Engineering Manager

Job description