About the Position

With a passion for life, join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

As a Digital Health Solutions (DHS) Technical Services Specialist for T-DOC and Tegris, your primary focus will be on managing project planning, installation, and aftersales services for hospital clients in Southeast Asia and India. You will deliver these activities directly or in collaboration with partners and distributors to ensure solutions are implemented in compliance with company standards and regulatory requirements, while achieving the highest level of customer satisfaction.

Responsibilities

Project Implementation:

Manage project implementations from planning through installation, testing and commissioning (T&C), and final handover.
Conduct comprehensive user training sessions following successful installation to ensure effective and proficient system utilization.
Maintain thorough documentation for all project phases, including customer milestone sign-offs and acceptance records.

After Sales Support:

Perform system maintenance, software updates, and upgrades, either remotely or on-site as required.
Provide timely and effective after sales support by identifying, troubleshooting, and resolving customer issues.
Maintain detailed documentation of all ongoing service issues in the local system, including issue descriptions, resolutions, and follow-up actions.
Carry out all activities in accordance with company protocols and regulatory requirements.

Service Level Agreements (SLAs):

Prepare SLAs in line with company standards and customer requirements.
Ensure customer requests are fulfilled within the agreed timelines and conditions defined in the SLAs.
Support upselling opportunities with existing customers by identifying potential needs and providing consultative recommendations.

Technical Support to Sales Team:

Provide technical support to the Sales team during quotation and tender phases by proposing cost-effective solutions that meet customer needs and requirements.
Support the Sales team with technical presentations and product demonstrations, ensuring clear and effective communication of product and service features and benefits.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field.
At least 3 to 5 years of relevant experience in healthcare IT, network, or digital health solutions.
Experience with healthcare integration projects and clinical workflows is highly desirable.
Experience troubleshooting software, hardware, and network-connected systems.
Strong English communication skills, both written and verbal.

Skills

Technical troubleshooting and problem resolution.
Project management and implementation coordination.
Customer training and technical presentations.
Documentation, reporting, and stakeholder management.
Strong communication and customer-facing skills.

We Offer

Competitive salary
Opportunity to work in a dynamic and innovative environment
Professional development opportunities
Collaborative and inclusive work culture

About the Company

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing, and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

DHS Technical Services Specialist

Job description