Digital Identity Support Engineer
Primary stack
Nice to have's
Job description
About the Position
We are looking for a Digital Identity Support Engineer to join our team in Bucharest, Romania. In this role, you will provide technical support for our clients' digital identity solutions, ensuring seamless access and authentication management.
About the Company
We are #ITSS Community – proud, fun, and very much alive, always eager to discover, create, succeed, and deliver excellence. As one of the largest Romanian Digital Business Transformation and Fintech Player organizations, founded in 2002 in Bucharest, we stand at the forefront of innovation.
Responsibilities
- Incident Management: Investigate and resolve Digital Identity incidents and service requests.
- Troubleshooting: Perform log analysis, configuration checks, and technical troubleshooting for authentication, authorization, federation, and integration issues.
- Platform Operations & Monitoring: Perform regular health checks, monitor platform availability, investigate alerts, and validate platform status after deployments.
- Testing & Operational Validation: Perform smoke and regression testing, validate authentication and authorization journeys, and support release validation.
- Knowledge Management: Create and maintain troubleshooting guides, document known issues, and contribute to the team's knowledge base.
- Automation & Continuous Improvement: Identify repetitive operational activities for automation, develop scripts, and improve monitoring and alerting.
- Collaboration: Work closely with Digital Identity implementation engineers, escalate complex issues, and participate in incident reviews.
Requirements
- Experience: 2-4 years of experience in technical support, IT operations, or similar identity/security-related roles.
- Technical Skills:
- Solid knowledge of identity protocols: SAML, OAuth 2.0, OpenID Connect, LDAP.
- Experience with at least one IAM/IdP platform (Azure AD/Entra ID, Okta, Ping, ForgeRock, Auth0).
- Understanding of MFA, SSO, RBAC, and automated provisioning/deprovisioning (SCIM) concepts.
- Familiarity with Active Directory and/or cloud-native identity solutions.
- Basic scripting knowledge (PowerShell, Python, or similar) for automation and troubleshooting.
- Understanding of cybersecurity principles related to access management.
Why Join Us
- Work with modern identity and security technologies used by top financial organizations.
- Build valuable, in-demand skills in IAM/CIAM and authentication systems.
- Be part of a team that keeps critical systems running smoothly and securely.
- Learn by solving real-world technical issues and working closely with experienced engineers.
- Grow your skills in automation, troubleshooting, and system monitoring.
- Friendly, collaborative environment where your work has real impact.
By applying to this role, you confirm you are interested, and you agree to us storing your CV for the recruitment process.
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