Digital Project Manager

Melbourne / Full Time

About the Position

Take the next step in your career. Join a team that thrives on diversity, creativity, and ingenuity.

Join a team of passionate digital experts at Balance and make your mark on the future of commerce. With cutting-edge technology and collaborative problem-solving, we're transforming complex systems into intuitive, streamlined experiences. Start your career journey with us and be part of the innovative solutions that drive progress.

About Balance

Experts in digital commerce.

Founded in 2008, Balance specializes in designing, developing, and supporting high-performing, fully integrated, digital commerce solutions. We partner with leading brands (B2C, B2B, and D2C), educational institutions, corporations, and government departments to drive growth through digital-led innovation.

Our passionate team of digital experts live and breathe our four pillars of Progression, Positivity, People, and Perspective. At Balance, we bring our A-game to every project and work collaboratively with our clients to achieve their goals and drive positive outcomes. Our team is dedicated to designing transformative digital experiences that simply work.

Responsibilities

• Manage and deliver digital eCommerce projects.
• Manage the project scope, schedule, budget, risks, resources, stakeholders, and quality.
• Manage projects using SCRUM-based or hybrid Agile-Waterfall delivery approach.
• Plan project resources, direct work, and track progress.
• Report project progress to internal and external stakeholders via formal reporting.
• Manage stakeholder expectations.
• Monitor and control project profitability.

Requirements

• 2+ years of experience as an eCommerce project manager or similar experience is a must.
• Maintain a positive attitude and good temperament, even in difficult situations.
• Build good working relationships with clients and coworkers.
• Keen attention to detail.
• Produces high-quality documentation and reports.
• A knack for solving problems.
• Well organized and can manage multiple projects and/or tasks.
• Utilize tools such as JIRA, Confluence, Google apps to keep your work organized and direct the project team.
• Have good client management and communication skills – Negotiation skills, able to identify and manage different client personalities, expectation management.
• Able to manage, control, and execute the agreed scope within the constraints.
• Able to create project documentation (Project Charters, Project Plans, Sprint Plans, etc).
• Able to identify and communicate project risks and propose mitigation and contingency plans.
• Able to plan resources required and work with cross-functional and distributed teams.

As this role involves direct interaction with customers, we expect you to demonstrate the following attributes:

• Strong verbal and written English communication skills.
• Minimum of 2 years of experience in customer-facing positions.
• Outstanding presentation skills.
• Proven ability to solve problems and think creatively.
• Ability to work effectively in cross-functional and geographically distributed teams.

Highly regarded skills:

• Experience on Magento and Adobe platforms.
• Experience on any other eCommerce platforms.
• Experience working in Agile / SCRUM teams.
• Knowledge on and/or certification from PMI (PMP, PMI-ACP) or SCRUM Alliance / Scrum.org (CSM, CSPO).
• Technical background in PHP LAMP stack.

What we’ll offer you

Be a part of the Publicis Groupe family, one of the world’s most progressive and dynamic modern businesses enjoying all the perks that come with our network offering:

• Work with a diverse team where we value all the benefits of harnessing differences for our people, our clients, and our business.
• A committed Diversity and Inclusion and Belonging strategy driven through our Viva! Women, Égalité, and First Peoples RAP (reconciliation action plan) programs.
• Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year.
• A creative, fun, and rewarding environment backed up by our Publicis Liberté flexibility approach “working your way, with us!”
• Access to employee benefits including – wellness programs, learning and professional development opportunities, and networking events.
• Confidential 24-hour support via our employee assistance programme.

Balance, as a part of Publicis Groupe, believes that our people are our greatest asset. Our people are chosen for their skill sets, their ethics, and professional qualities without any exclusion, preferential treatment, or discrimination. We are proud to be an equal opportunities employer and do not discriminate by reason of age, gender, gender identity, race, sexual orientation, nationality, religion, or disability or any other difference. We encourage applications from all qualified individuals and will provide appropriate assistance for candidates who may need other considerations or adjustments throughout the recruitment process upon request.