Job Description, Responsibilities & Requirements
About the Position
Senior Customer Journey Expert – Transaction Accounts
Join ING Bank as a Senior Customer Journey Expert in Transaction Accounts, focusing on enhancing customer experience across multiple locations in Wyong, Australia.
Responsibilities
- Lead and manage customer journey initiatives for transaction accounts.
- Collaborate with cross-functional teams to improve customer experience.
- Analyze customer feedback and transaction data to identify improvement areas.
Requirements
- Proven experience in Customer Journey or Customer Operations.
- Strong understanding of Transaction Accounts.
- Excellent analytical and problem-solving skills.
We Offer
- Competitive salary package.
- Opportunity to work in a dynamic and innovative environment.
- Professional development opportunities.
About the Company
ING Bank is a leading financial institution committed to providing excellent customer service and innovative financial solutions.