Digital Transformation Consultant (ISM/ESM)
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Job description
About the Position
Digital Transformation Consultant (ISM/ESM)
Remote - Mexico
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency, and sustainability of the physical operations that power our global economy.
Responsibilities
In this role, you will:
Discover and Define Processes (weeks 1–6)
- Run structured discovery with customer stakeholders to document current-state processes and systems.
- Facilitate workshops to map future-state process flows and identify where data must be sent, received, or transformed.
- Build a systems and API inventory covering data volumes, authentication constraints, and regulatory or data-residency considerations.
- Engage SIS early for lightweight feasibility checks so blockers surface before build.
Package Requirements (weeks 6–10)
- Turn findings into a prioritized requirements package: use cases, field-level data mappings, success criteria, and open risks.
- Validate the package with customer stakeholders and the internal account team (CSM, ESM, Sales Engineer).
- Complete and submit the SIS Request Log so scoping starts from a validated baseline.
Hand Off and Transition (weeks 10–12)
- Join the initial SIS/ESM scoping meeting to preserve context and answer requirements questions directly.
- Support the ESM during SOW drafting where scope or customer intent needs clarification.
- Formally close the discovery engagement once SIS and the ESM confirm the request is ready for build, with documentation handed off in full.
Ongoing
- Track engagement status, milestones, and timelines in Salesforce and Compass.
- Maintain a library of discovery templates and playbooks by integration type, and share lessons learned with the teams that originate requests.
- Champion Samsara's cultural principles: Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team.
Requirements
Minimum Requirements for the Role:
- 7+ years in a customer-facing consulting, business/systems analysis, solutions consulting, or implementation role, ideally in enterprise SaaS or IoT software.
- Experience running structured discovery with enterprise customers: stakeholder interviews, current- vs. future-state process mapping, and requirements gathering.
- Working understanding of APIs and system-integration concepts; comfortable in technical conversations without needing to write integration code.
- Strong facilitation, synthesis, and documentation skills, with the ability to turn cross-functional conversations into an actionable requirements document.
- Track record managing multi-month, multi-stakeholder engagements independently, with ownership of timeline and quality.
An Ideal Candidate Also Has:
- Experience with integrations involving fleet/telematics, ERP, WMS, TMS/dispatch, HRIS, or fuel-card systems.
- Familiarity with Salesforce and services/project-tracking tools.
- Background as a Solutions Consultant, Sales/Solutions Engineer, Professional Services consultant, or Business/Systems Analyst.
- Experience supporting Mexico and broader LatAm Enterprise accounts.
We Offer
At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more.
About the Company
Samsara's Mission
Improve the safety, efficiency, and sustainability of the operations that power the global economy.
Who We Are
Samsara is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency, and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
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