Dir, Customer Success Operations (Armis/Veza)

About the Position

Dir, Customer Success Operations (Armis/Veza)

Join ServiceNow as a Director of Customer Success Operations in New York, leading global sales operations and special projects.

Responsibilities

• Lead and drive operational aspects of the function, including global budget management, operational dashboards, monitoring and measurement of communications activities.
• Work directly with global sales leadership teams to drive special projects, organizational development, and strategy. Track KPIs and work with leadership team to ensure successful outcomes.
• Work closely with the broader sales leadership team and other company executives to ensure alignment of strategies, objectives, and activities; manage special projects and events as needed.
• Ensure best practice implementation and operational excellence across the entire function.
• Drive consistent communications of priorities, activities, and results to the team and relevant company stakeholders. Support presentation and reporting needs for the Sales function.
• Collaborate with the leadership team to develop the annual objectives and coordinate organization-wide goals. Report quarterly accomplishments.
• Help support and lead the purpose and culture of the team and company.

Requirements

• Core Skills:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • 10+ years relevant work experience; prior experience in operational roles, including project and budget management; demonstrated track record delivering business and organizational outcomes.
• Secondary Skills:
  • Superb leadership and influencing skills; ability to work collaboratively and cross-functionally.
  • Excellent people management skills and experience; ability to build strong, diverse, high-performing teams.
  • Ability to motivate others, drive collaboration, teaming, and resolve conflict between diverse stakeholder groups.
  • Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver, entrepreneurial mindset.
  • Sharp business judgment, ability to see the "big picture" and to prioritize.
  • Executive presence, strong verbal and written communication.
  • Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic global environment.
  • High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results.

Salary

Base pay of $184,100 - $322,200 per year, plus equity (when applicable), variable/incentive compensation, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.

We Offer

• Competitive salary and benefits package.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• ESPP, matching donations.
• Flexible time away plan and family leave programs.

About the Company

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow-helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.