About the Position

Directeur de la pratique Shopify

Montreal, Canada

About the Opportunity

At Valtech, you will find an environment conducive to continuous learning, tangible impact, and professional growth. Whether you are developing new digital solutions, challenging conventional wisdom, or building the next generation of customer experiences, your work will contribute to transforming industries.

We pride ourselves on:

Our work and the innovation we encourage
Our values: "share, dare, care"
A company culture that promotes creativity, diversity, and autonomy
Our global structure without borders, enabling seamless collaboration

Proficiency in English is required, as the role involves regular communication with clients and colleagues outside of Quebec.

Role

Please note that we only accept applications from candidates in the provinces of Ontario and Quebec for this position. For candidates based in Quebec, proficiency in English is necessary, as the role involves collaboration with teams located across the Americas and occasionally in Europe.

As the Director of the Shopify Commerce Practice, you will be responsible for the technical vision, project delivery excellence, and commercial development strategy for our Shopify Plus practice aimed at enterprises. You will lead a global team of architects, engineers, and solution consultants, defining how we design, develop, and evolve e-commerce platforms critical to the operations of our largest clients. This role sits at the intersection of enterprise commerce architecture, active commercial engagement, and talent leadership. You will need to demonstrate deep, practical knowledge of the Shopify Plus ecosystem and the entire technology stack around it, including ERP integrations, enterprise search engines, customer data platforms (CDP), and headless commerce architectures, and transform this expertise into winning propositions, trusted client partnerships, and a world-class team.

Why join us?

Lead a cutting-edge Shopify Plus practice for enterprises, collaborating with some of the most ambitious e-commerce brands in the world.
Work with international experts in strategy, design, engineering, and commerce operations to deliver end-to-end transformations.
Help define our firm's vision for Shopify, developing methodologies, building a team, and influencing the direction of a rapidly growing practice.

Responsibilities

Shopify Plus Architecture and Technology Strategy

Define and drive architecture models and best practices for Shopify Plus deployments in enterprise environments, including headless/composable commerce, Shopify Functions, Markets Pro, and B2B features.
Lead the design of end-to-end commerce ecosystems integrating Shopify Plus and adjacent enterprise systems: ERP (SAP, Oracle, NetSuite), enterprise search engines (Elasticsearch, Algolia, Kenshoo), CDP/CRM platforms (Salesforce, Segment, mParticle), PIM, OMS, and payment gateways.
Evaluate new Shopify platform features and stay ahead of their evolution (e.g., Shopify Audiences, Checkout Extensibility, new Shopify Editions releases), then transform them into client-ready solutions and internal reference guides.
Act as the technical authority for the practice on feasibility, scalability, and integration strategy for Shopify Plus mandates.

Leadership of Delivery

Oversee the technical delivery of Shopify Plus solutions in enterprise environments within global, multidisciplinary teams, ensuring quality, performance, and client satisfaction at scale.
Establish governance frameworks, risk mitigation strategies, and key performance indicators (KPIs) tailored to the pace and complexity of commerce platform projects.
Serve as a technical escalation point and actively remove obstacles encountered by delivery teams, embodying the senior leadership and decision-making capability expected for this practice.
Build, retain, and develop a high-performing team of Shopify architects, engineers, and solution leads, setting clear expectations, creating career progression paths, and fostering a culture of technical excellence.

Commercial Engagement and Client Partnership

Be responsible for the technical narrative throughout the sales process: actively participate in discovery workshops, solution design, estimations, architecture design, and proposal preparation for Shopify Plus opportunities.
Collaborate closely with business development and account management teams to identify upsell and cross-sell opportunities within existing Shopify Plus mandates.
Act as a credible, senior technical reference during client interactions, establishing trust, managing expectations, and positioning our practice as a strategic partner rather than just a vendor.
Maintain and strengthen relationships with Shopify's partner and alliance teams to gain privileged access to new programs, beta features, and co-sell opportunities.

Practice Development and Talent Growth

Mentor and coach Shopify architects, technical leads, and engineers globally, actively investing in their professional development and career progression.
Implement Shopify-specific certification and skill development programs (e.g., Shopify Partner and Shopify Developer certifications) and develop learning paths to keep the team at the forefront of platform innovation.
Contribute to internal knowledge sharing, the development of solution guides, case studies, and reusable architecture assets to accelerate project delivery and business activities.

Key Performance Indicators (KPIs)

Utilization Optimization: Maintain or improve team utilization across all Shopify Plus mandates, with a target of over 70% combined utilization.
Certification Growth: Ensure 100% of practice members obtain at least one Shopify Partner or Shopify Developer certification within 12 months.
Solution Quality: Guarantee the architectural integrity, scalability, and maintainability of all delivered Shopify Plus solutions, measured by client satisfaction scores and post-go-live performance metrics.
Sales Pipeline Contribution: Actively participate in opportunities representing an annual pipeline of at least $8M in Shopify commerce (unweighted), with a target of closing over $3M in new business or major expansions.
Individual Billability: Maintain a minimum 50% individual billable utilization rate, balancing practice development and business activities responsibilities.
Team Retention and Development: Achieve a retention rate of over 85% within the practice and consistently maintain a pool of at least two internal candidates ready for promotion each year.

Required Qualifications

To be eligible for this role, you must possess the following essential qualifications:

More than 10 years of technology leadership experience in enterprise environments, within a consulting firm, systems integrator, or agency, with at least 3-4 years of specific experience with Shopify Plus or a comparable enterprise commerce platform.
Deep, practical expertise in the Shopify Plus platform, including Shopify Functions, Checkout Extensibility, Markets Pro, B2B features, headless/composable commerce architectures, and the Shopify app ecosystem.
Solid mastery of the enterprise commerce technology ecosystem surrounding Shopify Plus, including ERP integrations (SAP, Oracle, NetSuite), enterprise search engines (Elasticsearch, Algolia), customer data platforms (CDP) (Segment, mParticle, Salesforce Data Cloud), PIM, OMS, and payment platforms.
Proven experience in participating in or leading business opportunities, responding to RFPs, and solution design discussions with clients, with the ability to assume the lead technical narrative in competitive sales processes.
Experience in creating, leading, and developing distributed technical teams, including recruitment, mentoring, retaining senior talent, and establishing a culture of technical excellence.
Excellent communication and stakeholder management skills, with the ability to effectively engage with executive, technical, and commercial counterparts.

Desired Certifications

Shopify Partner, Shopify Developer, or Shopify Plus Certification (required or to be obtained within six months of hire).
AWS Solutions Architect, Azure Solutions Architect, Google Cloud (GCP) Solutions Architect, TOGAF, SAFe, PMP, or any equivalent certification, demonstrating recognized expertise in both technology platforms and enterprise architecture.

If you do not possess all the mentioned qualifications or have gaps in your background, we encourage you to apply. At Valtech, we recognize the richness of talent and value the plurality of perspectives and the thirst for learning.

Commitment to Inclusion

We design experiences that suit everyone-and it starts with our teams. At Valtech, we are committed to building an inclusive culture where every individual feels supported to grow, thrive, and achieve their goals. Whatever your background, you have a place. Explore our Diversity and Inclusion site to learn more about our actions towards a more equitable Valtech.

Benefits and Perks

This is a full-time position in Quebec, Canada.

Valtech offers a comprehensive benefits program, effective after three months of continuous service:

A comprehensive insurance plan, with the option to choose the module that best suits your needs-Gold, Silver, or Bronze. Depending on the selected module, the employer may contribute up to 80% of your coverage. This plan includes short-term and long-term disability insurance.
Dialogue via Sun Life gives you access to virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a comprehensive mental health support program.
A Personal Expenses Account of $500, which can be used for healthcare reimbursements, gym memberships, public transport passes, office supplies, or contributions to your RRSP through Valtech.
A retirement plan in which Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. DPSP vesting is completed after 24 months of service.
Access to a flexible vacation program according to Valtech's policy to support your work-life balance, including 5 days available during your probation period and a prorated amount for the rest of the year.
Personal technology reimbursement-$30/month offered to each employee from day one.
We close during the winter holidays and offer flexible hours throughout the year, so you can enjoy Friday afternoons off-provided your weekly hours are completed.

Recruitment Process

Once your application is submitted, our Talent Acquisition team will review it within a few days. If your skills and experience match the position, we will contact you for the next steps.

⚠️ Beware of fraud: Only interact with official email addresses ending in @valtech.com.

We are committed to inclusion and accessibility. If you need a reasonable accommodation during the recruitment process, please indicate it in your application or inform your Talent Partner.

About Valtech

Valtech is an innovation and experience company dedicated to offering a better way to experience the world. By combining expertise, sectors, and cultures, we help brands create value in an increasingly digital world.

At the intersection of data, AI, creativity, and technology, we support the transformation of major companies such as L'Oréal, Mars, Audi, P&G, Volkswagen Dolby, and many others.

At Valtech, transformation is not just talk. We make it happen. Our employees are at the heart of our success, and we cultivate an environment where every talent can thrive, evolve, and innovate.

Ready to imagine the future? Join us.

In accordance with the German Equal Treatment Act and its French equivalent, job offers must be published in a non-sexist manner. We use the notation to specify that this position is open to all genders in these countries, even if the job title itself may be translated or interpreted as "male" in German or French.

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Directeur de la pratique Shopify

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