Director Account Management

About the Position

About the Role

As Director Account Management, you will lead a team of high-performing account managers and be responsible for ensuring long-term commercial success and customer satisfaction for a portfolio of Harman customer projects. You will be actively contributing to overall Harman customer business strategy and maintain high-level customer relationships with insights into the customer’s product/platform roadmap.

Responsibilities

• Develop and maintain the customer account strategy and be the primary contact from Harman to capture and propagate the strategic and commercial voice of the customer for a select portfolio of customer projects.
• Oversee commercial and legal agreements and customer negotiations for awarded business.
• Closely track customer satisfaction at senior levels, and provide strategies for course corrections when needed.
• Ownership of commercial targets (revenue, EBIT, Cash Flow) for your portfolio of customer programs.
• Own continuity of awarded business (extensions, follow-ons, CRs) with a view on continued lifetime profitability of your portfolio.
• Develop and maintain a relationship map, including the status of the relationship, goals, and actions to get to the desired state.
• Execute the HR cycle activities including hiring, performance management, succession planning, coaching, and development.

Requirements

• Bachelor’s Degree in Engineering or Bachelor’s Degree in Business Management.
• 10+ years of related sales experience with at least 5 years in Automotive.
• 5+ years leading an Account Management organization along with customer interfacing and cultivating customer relationships.
• Must have a thorough understanding of Automotive OEM’s organization and processes.
• Thorough understanding of P&L statements, business cases, and quotes/contracts with automotive OEMs.
• Basic technical understanding of Automotive HW and SW systems.

Nice to Have

• Master’s degree in Engineering or Business Management.
• Experience working with the applicable customer/OEM.
• Experience of working with the Automotive ecosystem including different Tier levels and 3rd party suppliers.
• Work experience at Tier 1 supplier of products such as audio, infotainment, connectivity, and ADAS.

We Offer

• Flexible work environment with a culture encouraging work-life integration and collaboration in a global environment.
• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.).
• Extensive training opportunities through our own HARMAN University.
• Attractive salary package: € 138,550 - € 179,300 (annual gross base salary range).
• An inclusive and diverse work environment that fosters and encourages professional and personal development.

About the Company

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners, and each other.

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!