Director, CE Merchandising Operations

About the Position

We are seeking a Director, CE Merchandising Operations to lead retail channel strategies at our Plano, TX headquarters, driving innovation and sales performance.

Responsibilities

• Strategic Cross-Functional Leadership: Provide leadership in fixture deployment and merchandising across multiple lines of business, including Digital Appliances, TV, AV, and Monitor.
• Customer Account Management: Serve as the senior point of accountability for customer account relationships, ensuring strategic alignment with Consumer Electronics Business objectives.
• Cross-Functional Alignment: Lead alignment across marketing, product development, supply chain, and sales teams to ensure integrated execution of channel programs.
• Strategic Framework Development: Define a strategic framework for merchandise and display across the Consumer Electronics portfolio, translating business objectives into scalable, customer-ready programs.
• Vendor Management: Define and oversee the vendor management strategy for external suppliers and service providers supporting merchandise, display, and field execution programs.

Requirements

• Education: Bachelor's degree in Business Administration, Marketing, or a related field; advanced degree strongly preferred.
• Experience: 10+ years of progressive experience in retail channel operations, merchandising, or related functions, with demonstrated leadership at the director level or equivalent.
• Skills:
  • Proven ability to develop and execute large-scale, cross-functional strategies within a complex, matrixed organization.
  • Deep knowledge of retail merchandising principles, visual merchandising, fixture design, and in-store brand execution.
  • Demonstrated success building and managing senior-level customer and partner relationships.
  • Strong leadership, communication, and influence skills with the ability to drive alignment across diverse stakeholders.
  • Proficiency in project management methodologies and tools (e.g., Microsoft Project, Asana) and retail operations platforms.
  • Analytical mindset with the ability to synthesize data, draw strategic insights, and guide data-driven decision-making.

Nice to Have

• Experience leading channel operations or merchandising strategy within the consumer electronics or digital appliance industry.
• Broad understanding of retail landscape trends, evolving shopper behavior, and competitive positioning.
• Demonstrated ability to lead through ambiguity, think strategically, and translate vision into organizational action.
• Track record of driving innovation in retail experience design and cross-functional program development.

We Offer

• Competitive salary
• Comprehensive benefits including Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and more.
• MBO bonus compensation based on company, division, and individual performance.

About the Company

Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions, and network systems. Across each of these areas, our work drives innovation, economic growth, and workforce opportunity in the United States. For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission is to integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better.

To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Samsung is committed to employing a diverse workforce and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [email protected] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.