Director, Client Implementation & Success

About the Position

As Director, Client Implementation & Success within the North American Integrated Analytics team at Munich Re, you will lead business analysis activities for client implementations and the ongoing support of our SaaS platform for automated risk assessment. You will serve as a key liaison between clients and our Risk Specialists, Product Managers, Project Managers, Data Scientists, and Engineers, working through complex business processes and data flows to translate client needs into effective solutions. You will also provide senior-level guidance to business analysts and cross-functional team members while helping deliver reliable, innovative solutions for our North American clients.

Responsibilities

• Lead business analysis activities for client implementations and ongoing support of the alitheia SaaS automated underwriting platform.
• Partner with clients to understand and document underwriting processes, system interactions, integration requirements, and end-to-end data flows.
• Guide clients in using existing product capabilities and configurations to address their business needs effectively.
• Identify needs that cannot be met through current capabilities and work with clients and Product Management to define, evaluate, and prioritize potential new features or enhancements.
• Translate business and technical requirements into process flows, data mappings, client configuration sheets, and other implementation artifacts.
• Use APIs, Postman, and JSON to support integration analysis, testing, validation, and troubleshooting.
• Coordinate with Product Management, Project Management, Engineering, Risk, Data Science, and client stakeholders throughout implementation and ongoing support.
• Triage client issues in test and production, working both independently and cross-functionally to resolve issues while minimizing client disruption.
• Maintain accurate user guides, client-facing materials, internal processes, and support documentation.
• Lead and mentor business analysts, providing day-to-day guidance and supporting the development of less-experienced team members.

Requirements

• 7+ years experience in client-facing technical roles
• Bachelor’s degree in Business, Economics, Computer Science, or equivalent
• Experience in Individual Life or Disability Insurance (Direct Carrier or Reinsurance) highly desirable
• Ability to express complex ideas clearly and facilitate communication between clients and internal teams
• Experience with the full software development lifecycle
• Strong analytical, organizational, and time management skills
• Demonstrated ability to apply creative thinking and problem-solving skills to solve business problems
• Attention to detail and organization
• Superior written and oral communication skills, including presentations to clients and internal management
• Experience producing technology project artifacts including but not limited to: use cases, requirements documents, functional specifications, data mapping, and process flows
• Extensive experience working directly with clients to analyze, design, and document complex business processes and end-to-end data flows
• Hands-on familiarity with REST APIs, Postman, JSON payloads, integration testing, and troubleshooting
• Demonstrated experience leading a team or serving in a senior team capacity
• Familiarity with cloud computing platforms (e.g., Microsoft Azure, AWS)
• Advanced skills in Excel, PowerPoint, Word, SharePoint, and process flow documentation tools
• Skills utilizing Postman, Power BI, SQL, DataDog, Visio, Miro, Notion, Jira highly desired
• Experience with software engineering best practices
• Agility to work across multiple internal teams and multiple assignments in a dynamic environment
• The ability to learn and adapt quickly
• A drive to make a difference

We Offer

• Competitive salary range: $208,000 to $241,000, plus an opportunity for an annual company bonus
• Health, vision, and dental insurance plans
• Basic life insurance equal to 1x annual salary and AD&D coverage equal to 1x annual salary
• Short and Long-Term Disability coverage
• Supplemental Life and AD&D plans for yourself and dependents
• Voluntary Benefit plans (Accident, Critical Illness, and Hospital Indemnity)
• A robust 401k plan with up to a 6% employer match
• Paid time off starting with 24 days each year, with more days added for milestone service anniversaries
• Eligibility to receive a yearly bonus
• Health and wellness programs, including gym fitness reimbursement
• Paid time off for eligible family care needs
• Tuition assistance and educational achievement bonuses
• Corporate matching gifts program
• Paid time off to volunteer in your community

About the Company

Together, we engage with everything we have and are, to help humankind act braver and better.

As the world’s leading reinsurance company with more than 40,000 employees in over 50 locations around the globe, Munich Re introduces a paradigm shift in the way you think about insurance. By turning uncertainty into manageable risk, we enable fundamental change. We recognize Diversity, Inclusion, and Belonging as a key priority with a culture that welcomes different thoughts and opinions. We dare to think big and are continuously innovating on behalf of our clients.

We are proud to offer our employees, their domestic partners, and their children, a wide range of insurance benefits and additional perks.

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