Director - Customer Analytics

About the Position

Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements, and communications.

Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. Frogs are curious, collaborative, and courageous, united by our passion for improving the human experience through design, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. Frogs prize humor, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to Make Your Mark on every project, in your studio, your community-and the world at large.

About the Role You're Considering

This is a senior leadership role within frog’s Data Practice, where you’ll help grow our people, our business, and our impact. As Director of Customer Data Strategy, you’ll lead cross-functional teams of designers, strategists, and technologists to turn data into meaningful insights-and translate those insights into action for our clients.

You’ll work with organizations that come to frog to build new businesses or reimagine existing products, services, and experiences. Your role is to help them use data and AI more strategically-shaping data ecosystems, enabling smarter decision-making, and supporting their shift toward truly data-driven business models.

You’ll lead and grow a high-performing team by recruiting top talent, mentoring leaders, and fostering an inclusive, collaborative studio culture. You’ll guide teams on how to integrate data into design and strategy work, partnering closely with technologists to bring ideas to life.

You’ll also play a key role in expanding frog’s business. That includes building trusted client relationships, shaping and selling consulting engagements, leading pitches, and serving as a senior advisor to client executives. You’ll help elevate frog’s point of view through thought leadership, writing, and speaking on topics like data strategy, innovation, and AI-driven insights.

Along the way, you’ll stay hands-on-leading major programs or advising teams to ensure high-quality outcomes-and act as a champion for the Data Practice as we continue to grow across North America.

Responsibilities

• Lead and grow frog’s Customer Data Strategy practice, including team development, culture, and capability building
• Define and deliver data-driven strategies and business transformations for clients across industries
• Collaborate across disciplines to integrate data and AI into design, product, and experience work
• Shape, sell, and lead consulting engagements, acting as a trusted advisor to senior client stakeholders
• Contribute hands-on to major programs and champion the growth of the Data Practice across North America

Requirements

• Data Strategy
• Data-driven Strategies
• Data Analytics
• AI

Salary

The base compensation range for this role in the posted location is: $169,875 - $319,050 USD per year.

We Offer

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

About the Company

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market-leading capabilities in AI, generative AI, cloud, and data, combined with its deep industry expertise and partner ecosystem.

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion, and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.