About the Position

Director, EMEA Professional Services | Luma

Remote - United Kingdom

About the Company

At Dotmatics, a Siemens company, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive. Our Portfolio includes Luma, LumaLab Connect, ELN Platform, Graphpad Prism, Geneious, SnapGene, Protein Metrics, OMIQ, FCS Express, LabArchives, NQuery, EasyPanel, SoftGenetics, and Virscidian.

We have created the world’s most comprehensive digital science platform – best-of-breed software applications already used by more than 2 million scientists, together in a single ecosystem united by a powerful, flexible enterprise data platform. This is not flat data buried away in digital graveyards. This is dynamic, multi-dimensional decision-making.

Scientific enterprises need a new level of effectiveness to achieve tomorrow’s breakthroughs. Illness will not wait. The biosphere will not wait. We are tireless in our vision, because the time for innovation is now.

Our global team of more than 800 colleagues are dedicated to supporting our customers in over 180 countries. Together, with our scientific community of users, we accelerate scientific innovation in order to make the world a healthier, cleaner, and safer place to live.

Responsibilities

Lead the EMEA Services Organisation
- Lead and develop a high performing management team across scientific implementation and regional delivery.
- Build a culture of accountability, collaboration and continuous improvement.
- Develop an organisation capable of supporting both established Platform implementations and next generation Luma solutions.
- Build management capability and succession across the region.
- Lead offshore resources
Drive Commercial Performance
- Own regional services bookings, revenue, utilisation, margin, forecasting and delivery predictability.
- Partner with Sales, PreSales, Support and Customer Success to shape, scope and govern services engagements.
- Ensure strong commercial discipline across Statements of Work, change control, financial management and resource planning.
- Identify delivery risks early and drive practical mitigation plans.
Deliver Customer Success
- Act as the senior Professional Services leader for strategic EMEA customer engagements.
- Build trusted executive relationships with customer stakeholders.
- Lead executive governance, steering committees and major delivery escalations.
- Ensure programmes consistently deliver quality outcomes, customer value and commercial success.
Strengthen Delivery Operations
- Lead regional resource planning across Application Scientists, India-based teams and partner delivery.
- Develop scalable delivery capacity through offshore teams and strategic partners.
- Partner closely with the Global PMO to ensure consistent delivery governance, forecasting and project management standards.
- Drive continuous improvement in delivery quality, operational maturity and implementation predictability.
Partner Across the Business
- Work closely with Sales, PreSales, STS, Support, Customer Success, Product, Finance, Legal and Partner teams.
- Provide implementation insight that helps shape product evolution and service offerings.
- Represent Professional Services in planning for Luma, partner enablement and regional growth.
- Support the evolution of repeatable, scalable delivery models across the Platform business.

Requirements

Key Skills
- Significant leadership experience within Professional Services, consulting or enterprise software delivery.
- Experience leading managers and building high performing regional organisations.
- Ownership of commercial metrics including revenue, utilisation, margin, forecasting and capacity planning.
- Experience leading complex customer implementations and executive governance.
- Strong understanding of Statements of Work, project governance, scope management and change control.
- Experience working closely with Sales, PreSales, Support, Product, Customer Success and Finance.
- Experience building offshore, partner or blended delivery models.
- Strong executive presence and the ability to influence senior stakeholders across a global organisation.
Nice to Have
- Scientific software, R&D informatics, ELN, LIMS, SDMS, laboratory orchestration/automation or scientific workflow platforms.
- Life sciences, biotechnology, pharmaceutical or chemicals industries.
- Enterprise SaaS, cloud platforms or digital transformation programmes.
- Partner-led delivery or systems integrators.
- PSA, CRM and project governance platforms such as OpenAir, Salesforce or Jira.
- Regulated environments, including GxP.

We Offer

Base Pay Range
- £91,452-£123,730 GBP
Total Rewards
- Private Medical
- Wellness Benefits (Mental Health Apps and Fitness Perks)
- Company-paid Life cover
- EAP (Employee Assistance Program)
- Pension/Retirement Plan

Dotmatics utilises a national market-based approach to base pay benchmarking and pay band development. The candidate's final starting pay is based on job-related skills, experience, job specific qualifications & location. In addition to base salary, Dotmatics has implemented a total rewards strategy, which is the combination of compensation, benefits and recognition.

Certain positions are also eligible for variable pay; your recruiter will discuss the full compensation package details.

About Us

Dotmatics is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work.

Director, EMEA Professional Services | Luma

Job description