Director of Product, Digital Guest Journey
Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Director of Product, Digital Guest Journey
New York, NY
Product / Full Time / Hybrid
About Us
Canary Technologies is revolutionizing the hospitality industry with cutting-edge software powered by our AI platform. Trusted by over 20,000 hoteliers in 100+ countries, Canary empowers hotels to work smarter and delight their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western rely on Canary to deliver exceptional results.
Canary was recognized as a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company, and a HotelTechReport Best Place to Work. We are backed by leading Silicon Valley investors including Y Combinator, F-Prime, Brighton Park Capital, and Insight Partners.
Join us in shaping the future of hospitality!
Responsibilities
- Own the product strategy and multi-year roadmap for the Digital Guest Journey, defining what gets built, what doesn't, and why.
- Proactively diagnose high-impact opportunities by synthesizing signals from customers, data, sales, and the competitive landscape.
- Maintain direct, ongoing relationships with hotel operators and enterprise clients to shorten feedback loops and sharpen prioritization between formal research cycles.
- Translate product decisions into business narratives, connecting product metrics to company-level outcomes including revenue, margin, and churn.
- Lead technical conversations with engineering and enterprise clients, including system architecture, integration dependencies, and trade-offs.
- Drive execution and alignment across engineering, sales, customer success, and design around shared outcomes.
Requirements
- 10+ years of product management experience, with at least 2–3 years in a senior or director-level PM role at an enterprise SaaS company.
- A track record of proactively identifying high-impact problems.
- The ability to narrate a product decision in business terms.
- Technical depth to explain how your product works under the hood and lead conversations with engineers and enterprise clients at the right level of detail.
- Examples of driving cross-functional alignment without organizational authority, and staying personally accountable through launch, onboarding, and early adoption.
Compensation
- Total cash compensation ranges from $275,000-$350,000.
- This role also includes a stock option grant, subject to board approval.
- Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location.
We Offer
- Canary Days: Monthly company-wide days off to recharge.
- Self Improvement Club: Monthly meetings to share personal goals and a budget for goal-related purchases.
- Professional Development Chats: Budget provided for cross-functional professional development conversations.
- Travel Reimbursement: Stipend for visiting Canary offices in New York, San Francisco, or Dallas.
- Personal Travel Reimbursement: Credit towards hotel stays at Canary partner hotels.
About the Company
Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate, and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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