Director, Professional Services & Consulting

About the Position

We are seeking an experienced Director of Professional Services & Consulting – Public Sector to lead and scale our mission-critical professional services delivery practice across US Federal, State, Local, and Education (SLED) customers. Reporting to Customer Success & Professional Services leadership within Zscaler US Government Solutions, LLC, you will direct a high-performing organization of technical architects, engagement managers, and deployment consultants. In this role, you will champion an AI-native enterprise culture, driving service delivery excellence, accelerated time-to-value, services P&L management, partner enablement, and seamless alignment with federal Zero Trust modernization mandates including OMB M-22-09 and NIST SP 800-207.

Responsibilities

• Lead, mentor, and expand a specialized team of delivery consultants, project managers, and resident engineers supporting mission-critical public sector deployments.
• Oversee complex Zero Trust platform rollouts across federal civilian, defense, intelligence, and SLED agencies, ensuring deployments are executed on time, within scope, and aligned to rigorous mission requirements.
• Manage regional capacity planning, resource utilization, billable margin, and backlog retirement while partnering with FP&A and Operations to forecast revenue and headcount needs accurately.
• Serve as the senior escalation point for public sector customer leadership and strategic Federal System Integrators (FSIs), resolving delivery roadblocks and fostering trusted executive relationships.
• Align delivery methodologies with FedRAMP High, DoD IL5, CJIS, and Zero Trust standards while collaborating with systems integrators to scale ecosystem delivery capacity and quality.

Requirements

• Demonstrated ability to leverage modern AI tools and technologies to drive workflow efficiency, delivery execution, and operational productivity.
• 10+ years of progressive experience leading and scaling Professional Services, Technical Consulting, or Customer Delivery organizations within enterprise software, cloud networking, or cybersecurity.
• 5+ years of direct people-management experience leading people managers, senior technical consultants, and engagement leads.
• Proven track record managing professional services delivery P&Ls, utilization, margins, and capacity models in excess of $15M+ annual services run-rate.
• In-depth understanding of the US Public Sector landscape, including federal procurement nuances, prime/subcontractor ecosystems, and compliance standards such as FedRAMP, NIST SP 800-53/207, and DoD SRG.
• US Citizenship required with an active US Government Top Secret security clearance (or active within the past 24 months).

Nice to Have

• Experience implementing AI-driven delivery frameworks, predictive analytics, or automation methodologies to optimize professional services operations and public sector outcomes.
• Deep technical familiarity with SASE, SSE, Zero Trust Network Access (ZTNA), secure web gateway (SWG), and cloud workload protection architectures.
• Industry certifications such as CISSP, CISM, PMP, or equivalent enterprise cloud security credentials.
• Demonstrated experience developing and monetizing new service offerings, packaged migration accelerators, and partner-led delivery programs.

We Offer

• Competitive base salary range: $199,500 - $285,000 USD.
• Comprehensive and inclusive benefits program including various health plans, time off plans, parental leave options, retirement options, education reimbursement, and in-office perks.
• Opportunity to work in a dynamic, inclusive, and innovative environment.

About the Company

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.