Director, Program Manager

About the Position

Director, Program Manager

Roles open in: Atlanta, Boston, Chicago, Denver, Los Angeles, New York, Salt Lake City, San Diego

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WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

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Responsibilities

• Define, manage, and execute various types of creative projects for clients to maximize business objectives, manage client expectations, and maintain profitability.
• Establish the creative operating model, communication, plan, and tools to ensure successful delivery.
• Manage creative project management team members, providing mentorship, career development, and performance guidance.
• Lead the development and implementation of standardized creative processes and tools across the Delivery team.
• Oversee and deliver daily internal and client-facing status updates for engagements.
• Balance strategic and operational thinking with strong attention to detail and execution.
• Serve as the primary point of contact between clients and internal creative teams, ensuring clear and consistent project communication.
• Make creative resourcing recommendations and monitor team bandwidth and effectiveness; assess program pacing and delivery health to ensure viability.
• Coordinate and organize tasks that support project execution and delivery. Lead discussions with key stakeholders to communicate program progress, milestones, and overall delivery health.
• Manage complex creative project timelines, budgets, scope, and risks to ensure high-quality delivery outcomes.
• Support change management by modeling tactical approaches and managing resources across shifting project needs.
• Minimal travel may be required to client sites.

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Requirements

• 10+ years of creative project management experience in an advertising, creative agency, production studio, or related environment.
• 5+ years of program management experience.
• 7+ years experience managing an internal team and direct reports.
• Strong understanding of creative workflows across design, video, digital, social, and integrated campaigns.
• Experience with AI-enabled creative workflows and content production tools.
• Understanding of static and motion file formats, compression, and web best practices.
• Strong interpersonal, written, and verbal communication skills.
• Excellent problem-solving, organization, time management, and risk management skills.
• Expertise with project management tools (Asana, Monday.com, Wrike, Jira, etc.).
• Project financial management of budget, ETC, EAC, and profitability. Experience with project accounting and opportunity estimation is vital to the role.
• Experience leading digital transformation initiatives.
• Excellent client communication experience.

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We Offer

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave

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About the Company

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle, or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.

DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S.

We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place.

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Coach, eBay, and OpenAI.

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The anticipated salary range for this position is listed below. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we’re flexible.

US Remote Range

$138,000-$150,000 USD

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