Director - Solution Architect

About the Position

GMG is a global well-being company retailing, distributing, and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties, and logistics sectors. We are seeking a strategic and forward-thinking Director - Solution Architect to drive AI-driven automation, technology rationalization, and innovation in our retail business.

Responsibilities

• AI & Automation Leadership

  • Architect AI/ML-driven solutions (predictive analytics, personalized recommendations, demand forecasting, chatbots, computer vision for retail).
  • Design hyper automation strategies (RPA, process mining, workflow automation) to optimize retail operations (supply chain, inventory, customer service).
  • Identify opportunities for generative AI (GenAI) applications in retail (dynamic pricing, content generation, virtual shopping assistants).

• Technology Portfolio Rationalization & Roadmaps

  • Conduct current-state assessments of retail tech stack (eCommerce, POS, ERP, CRM) and define modernization paths.
  • Develop 3–5-year technology roadmaps aligned with business growth, balancing innovation with cost efficiency.
  • Lead legacy system sunsetting, cloud migration, and consolidation initiatives to reduce complexity.

• Investment Strategy & Business Case Development

  • Clearly articulate a point of view on new technology investments (e.g., AI platforms, composable commerce, edge computing).
  • Build ROI-driven business cases for tech initiatives, partnering with Finance and Product teams.
  • Evaluate build-vs-buy-vs-partner decisions for retail solutions.

• Risk Management & Governance

  • Proactively identify technical, security, and compliance risks in retail systems (PCI, GDPR, AI ethics).
  • Define architectural guardrails to ensure scalability, resilience, and regulatory adherence.
  • Establish vendor risk assessment frameworks for third-party AI/automation tools.

• Stakeholder Collaboration & Leadership

  • Present executive-level recommendations to CTO and business leaders on tech strategy.
  • Partner with Data Science, Engineering, and Operations teams to implement AI/automation at scale.
  • Mentor teams on emerging tech trends and best practices in retail architecture.

Requirements

• Functional / Technical Competencies:

  • Enterprise and solution architecture design
  • AI/ML solutioning and implementation (GenAI, predictive modelling, MLOps)
  • Hyper automation platforms (RPA, process orchestration)
  • Cloud-native platforms and microservices architecture (AWS, Azure, GCP)
  • API-first and event-driven system design
  • Data architecture concepts including data mesh and real-time analytics
  • Risk management, compliance, and IT governance
  • Strategic planning, portfolio management, and technology investments
  • Cross-functional leadership and agile delivery

• Experience:

  • 16+ years in solution/enterprise architecture, with 5+ years in retail/eCommerce.
  • Proven track record in AI/ML implementations, automation (RPA, workflow tools), and cloud-native architectures (AWS/Azure/GCP).
  • Strong experience in SQL, Python.
  • Strong background in technology portfolio rationalization and roadmap development.
  • Hands-on with AI frameworks (TensorFlow, PyTorch), GenAI tools, MLOps, and automation platforms (UiPath, Power Automate).
  • Knowledge of retail tech stacks (e.g., SAP, Salesforce Commerce Cloud, Adobe Experience Cloud).
  • Familiarity with data mesh, event-driven architectures, and API-first design.

• Certifications:

  • AI/ML: AWS/Azure AI Certifications, Google Professional ML Engineer
  • Automation: UiPath Certified RPA Architect, Microsoft Power Platform
  • Architecture: TOGAF, AWS/Azure Solutions Architect
  • Retail: NRF Certifications, Retail Technology Council

We Offer

• Location: Gurugram, Asia, IN
• Employment Type: Full-time
• Job Type: Back-Office
• Division: Corporate
• Contract Type: Full-time

About the Company

GMG is a global well-being company retailing, distributing, and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties, and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries.