Director, Solutions Engineering

Denver, CO

About the Position

At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We transform the world's largest hotel data network into real-time intelligence that drives action. With $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed. Our 850+ teammates across 35 countries leverage cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy.

Responsibilities

• Lead, coach, and develop a global team of solutions engineers in AMER, EMEA, and APAC.
• Act as solutions lead for AMER field sales on enterprise groups, management companies, and regional chains.
• Own the global RFP and RFI process, from response strategy to quality and turnaround.
• Run discovery to understand business drivers, risks, and technical requirements, and map our solutions to them with clear measures of ROI.
• Set the standard for solution design: scoping, configuration documentation, solution diagrams, and statements of work.
• Partner with Sales and Product Marketing on sales decks and storytelling for Business Intelligence, Benchmark Insight, and Parity Insight.

Requirements

• Senior leader in hospitality technology or SaaS, with experience leading a presales or solutions engineering team.
• Knowledge of the hotel commercial world: revenue management, distribution, benchmarking, and data analytics.
• Understanding of integration methods, data transfer, security, and solution architecture.
• Experience leading RFP and RFI responses and big, complex deals.
• Understanding of SaaS and DaaS delivery models and what makes a deal profitable and lasting.
• Excellent communication skills, both written and verbal, to executives and industry experts.
• Attention to detail, documentation, and results.

Nice to Have

• Expert use of Salesforce.
• Experience with Looker or other BI tools.
• Experience with hotel data, benchmarking, or market intelligence products.

We Offer

• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• 401k matching: Up to 4%.
• Health insurance: Two Blue Cross Blue Shield plans with 99% company contribution to the base plan and 75% for dependents and spouses, plus $25/month to HSA.
• Vision and Dental Insurance: Dental Buy-up plan option, 50% company contributions to premiums for both employees, dependents, and spouses for both.
• Employee Assistance Program: 100% confidential and free.
• Employer paid Short Term Disability + $50,000 Life Insurance.
• Parental leave: 12 weeks of company paid primary caregiver leave, 3 weeks of company paid secondary caregiver leave, $1,500 new parent bonus, and 4 week flexible return to work plan.
• Wellbeing support: Subsidized up to 80% ClassPass subscription.
• Referral bonus: Earn rewards for bringing in new talent.

About the Company

We are Lumineers. Our shared values keep us on a collaborative path fostering a cultural and customer-centric environment.

• Pursuit of greatness: We’re innovators who care deeply about our customers’ success. Our team brings their best work, stays curious, and delivers excellence through attention to detail.
• Meaningful work matters: We make every moment count by knowing what to deliver, why it matters, and how it drives Lighthouse forward.
• Elevate each other: We don’t just work together - we grow together. What unites us is understanding each other as people and working toward shared goals.

We’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector.

Diversity, Equity, Inclusion, and Belonging

Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is part of our culture. If you require reasonable accommodation at any point during the application or interview process, please notify your recruiter.

Not ticking every box? No problem! We value diverse backgrounds and unique skill sets, and we encourage individuals from all walks of life to apply. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you!