Director, Workplace Strategy and Operations

About the Position

Director, Workplace Strategy and Operations

Posting Date: 25 Sept 2026

Location: London, GB

Company: EBRD

Requisition ID: 37104

Contract Type: Short Term

Contract Length: 12 months

Posting End Date: 09/10/2026

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Purpose of Job

The Head of Workplace Operations reports to the MD Corporate Services and is a member of the function’s senior management team. This pivotal role shapes the Bank’s strategy and policies relating to the efficiency of its current and future premises. The role is accountable for the management and ongoing operations of EBRD London Headquarters, ensuring that the colleague and customer experience is market-leading and safe. The role will drive simplification in the operations space ensuring that the delivery of the ‘end to end’ experience is seamless and adds value.

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Responsibilities

• Oversee and strategically manage the delivery of the contract and commercial commitments with outsourced third parties and all other direct supplier relationships.
• Lead and manage relationships with third-party suppliers, providing clarity on roles and responsibilities.
• Leverage third-party supplier relationships to drive cost-effective operations, utilizing Management Information to identify efficiencies and maintain performance standards.
• Hold overall accountabilities for all issues and escalations related to EBRD London Headquarters.
• Lead change management engagement with the Board of Directors.
• Actively manage spend within approved budget in line with Banks/CS approval processes.
• Provide robust financial information in support of planning and budgeting.
• Drive strategic use of tools, data, and technology to develop solutions and consistent high-level reporting and actionable MI.
• Continually assess the building operational risks and controls, legal and regulatory requirements, operational procedures, and practices.
• Promote and develop innovative approaches leading to constant review and improvement of services of the function to the Bank.
• Accountable for management of annual capital and operational budgets to ensure efficient use and alignment of resources and capabilities.
• Oversee the internal customer experience and implement strategies to effectively measure and enhance success.
• Ensure that facilities and supplier activities comply with health & safety, fire standards, insurance requirements, and relevant local/national mandatory standards.
• Collaborate with third parties to improve service, risk, and cost.
• Proactively manage internal stakeholders offering solutions to meet their needs and ensure all targets and plans are adequately approved and interlock achieved.
• Drive the strategic development and management of key departmental systems and databases to ensure they align with organizational goals and deliver optimal performance.
• Accountable for the engagement and effective overall management of staff of the Division through effective overall performance management.
• Champion and role model the Bank’s Behavioural Competencies and Corporate Behaviours, ensuring adherence within the team(s) so that the highest standards of integrity and ethical conduct are exhibited at all times.

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Requirements

• Excellent experience in Building / Facility Management and Hospitality.
• Ability to create customer-focused solutions that deliver a seamless colleague experience.
• Strong interpersonal and communication skills with the ability to communicate at all levels with maturity and diplomacy.
• Demonstrated ability to network and manage stakeholders, work collaboratively, and manage outsourced partners and third parties.
• Knowledge in workplace strategy, change management, and design.
• Leadership in driving change and delivering collective outcomes.
• Experience in problem-solving, planning, and delivery.
• Excellent organizational and project management skills.
• Extensive experience in leading and substantially supporting and contributing to change efforts on an institutional level.
• Experience in financial management, including devising budgets and related contractual activities.
• Ability to successfully analyze and resolve complex strategic and technical problems and priorities to optimize efficiencies.
• Proven ability to negotiate and manage complex agreements with both external and internal parties.
• Significant experience and skills in customer service, with an outcome-oriented approach.

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Nice to Have

• Negotiation
• Strategic Planning
• Risk Management
• Supplier Management
• Performance Metrics

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We Offer

• Varied, stimulating, and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public, and private sectors across the regions we invest in.
• A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively.
• A hybrid workplace that offers flexibility to teams and individuals; that is based on trust, flexibility, and connectedness.
• An environment that places sustainability, equality, and digital transformation at the heart of what we do.
• A workplace that prioritizes employee wellbeing and provides a comprehensive suite of competitive benefits.

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About the Company

Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organization, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.

At EBRD, our Values – Inclusiveness, Innovation, Trust, and Responsibility – are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment.

Diversity is one of the Bank’s core values which are at the heart of everything it does. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background, or disability.