Dispatch Agent - Country Operations Support
Nice to have's
Job description
About the Position
Job-Id: 20324
Dispatch Agent - Country Operations Support
Ensure successful and high-quality service delivery by effectively supporting business with local projects.
- Location: South Africa – ZA-OFFICE-MIDRAND
- Department: IT
- Employment Type: Full-time
Responsibilities
- Administer incidents in the ticketing system (external and internal)
- Analyse and validate technician reporting and request updates if necessary
- Monitor critical issues that may affect ticket SLA and escalate if necessary (e.g. technician attendance for scheduled customer visits)
- Responsible for coordinating, prioritising, and assigning technical support requests
Requirements
- Core Skills:
- B2 English (required)
- Dutch (required)
- French (advantageous)
- Experience:
- Previous experience as a dispatch agent, or in a similar role would be advantageous
- Knowledge:
- Knowledge of ticketing and incident management systems
- Understanding of IT support processes and service management principles
- Skills:
- Excellent communication and interpersonal skills
- Attention to detail and accuracy with strong organisational and prioritisation abilities
- Strong customer service orientation and ability to coordinate multiple stakeholders simultaneously
- Problem-solving and decision-making skills
We Offer
- Buddy program
- Mobile working
- Internal career development program
About the Company
Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.
© Hemmersbach. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
IT / tech за описом ITJobs