Dispatch Agent
Job description
About the Position
Job-Id: 19950
Dispatch Agent
Ensure successful and high-quality service delivery by effectively supporting business with global projects.
- Location: India – Bangalore
- Employment Type: Full-time
Responsibilities
- Be the contact person for customers and service technicians
- Administer and schedule service technicians in the field, taking into account product and customer knowledge as well as temporal and spatial availability
- Ensure customer satisfaction through compliance with agreed service level agreements while taking into account high economic efficiency
- Handle escalations
- Ensure service documentation and update if necessary
Requirements
- B2 English
- Ability to work independently
- Quick comprehension
About the Company
Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers, and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.
We Offer
- Onboarding program
- Buddy program
Apply now for this exciting opportunity to be part of our team in Bangalore, India.
© Hemmersbach. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
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