About the Position

Document Production Associate

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. We are seeking a Document Production Associate to join our team and provide word processing and document production services for our clients.

Responsibilities

Utilize appropriate logs and/or tracking software for all document production work
Thoroughly assess job requests and ensure appropriate completion of job tasks throughout the task lifecycle
Perform work in document production, proofreading, intake, and workflow coordination functions, as needed
Use established procedures, standards, and formats to edit, proof, convert, create, transcribe, or otherwise complete document production requests to client satisfaction
Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
Communicate with team members, lead, supervisor, or client on job or deadline concerns
Meet contracted deadlines for service delivery to our clients
Troubleshoot basic software or hardware problems
Help to foster a proactive environment of continuous service enhancement and relationship building with the client
Perform quality assurance on work, as requested
Adhere to Williams Lea Tag policies, in addition to client policies
Use equipment and supplies in a cost-efficient manner

Requirements

High school diploma or equivalent
Minimum (1) year document production experience preferably in a legal, banking, or large corporate environment
Skilled in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
Familiar with other software programs for editing and/or creating documents
Strong attention to detail; able to work on multiple projects simultaneously
Must have good organizational skills
Must be able to meet deadlines and complete all projects in a timely manner
Ability to handle sensitive and/or confidential documents and information
Able to exercise good judgment to make decisions that conform to business needs and policy
Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
Ability to maintain professional composure when working with immediate deadlines
Ability to work both independently and collaboratively as part of a team
Ability to work in a fast-paced environment
Ability to communicate professionally both verbally and in writing
Must be self-motivated with a positive attitude
Proven customer service skills are required in order to create, maintain, and enhance customer relationships

We Offer

Competitive hourly rate: USD 15.91 - USD 21.63
Comprehensive benefits package including medical, dental, and vision coverage
Paid time off, disability insurance, 401(k) with company match, life insurance, and other voluntary supplemental insurance coverages
Parental leave, adoption assistance, tuition assistance, and employer/partner discounts

Working Conditions

Position operates at sites with a maximum of 24/7 operations. Individual shift requirements will vary by site.
Ability to work overtime as needed.
Work is performed in a professional work environment.
Professional attire required.
Must be able to work sitting down most of the time.

About the Company

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Additional Information

Shift: Monday to Friday - 6:00pm to 3:00am
RRD is an Equal Opportunity Employer, including disability/veterans
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

Document Production Associate

Job description