Documentation Specialist Engineer (XML (DITA) / CCMS / Publishing Processes)

About the Position

Join our team and bring clarity to the world of retail technology. As a Documentation Specialist Engineer (XML (DITA) / CCMS / Publishing Processes) at GK – a global leader in retail innovation and part of the Fujitsu Group – you turn complex technical content into clear, structured, and user-friendly documentation for our customers, partners, and internal teams.

Location: Mobile Work (Germany-wide), Berlin

Responsibilities

• Documentation Creation & Maintenance

  • Create and update end-user documentation for POS-related topics.
  • Work closely with the POS team to document new features and product updates.
  • Apply principles of topic-based writing and migrate existing content into structured formats.

• Quality Assurance

  • Review documentation for structure, consistency, completeness, and correct XML usage.
  • Prepare content for review and publication.
  • Ensure compliance with documentation standards and versioning requirements.

• Toolset & Author Support

  • Support authors working with DITA XML, Git, and Oxygen (WebAuthor).
  • Improve the authoring framework, templates, and CSS to optimize usability.

• Publishing

  • Publish documentation versions and variants across multiple channels.
  • Continuously refine and automate processes and content delivery workflows.

Requirements

• Experience with a CMS or CDP
• Experience with XML-based authoring environments (ideally Oxygen Author/Editor)
• Strong understanding of information architecture and technical writing best practices
• Confident use of Git/GitLab (branching, merging, versioning)
• Ability to customize documentation frameworks and CSS
• Strong analytical skills, attention to detail, and quality mindset
• Ability to explain tools and workflows clearly and support authors of all experience levels
• Experience collaborating with cross-functional teams
• Experience with documentation for payment, checkout, or POS software (nice to have)
• Excellent English skills; German is a plus

Why Join GK?

• Mission-driven: We simplify interactions in retail – for businesses and customers alike.
• Empowered by flexibility: Remote-first, flexible hours – work where and how you thrive.
• Security with vision: Permanent contract in a future-focused, stable environment.
• Culture that connects: Open, collaborative, and people-first – with great coffee if you drop by 😉.
• Backed by strength: With 35+ years of retail tech expertise and as part of Fujitsu, a global IT leader.
• Tech that scales: AI-powered solutions built to grow with the world’s leading retailers.
• Think global: 570,000+ installations in 65+ countries. Real impact, worldwide.

About the Company

We are an international company and welcome everyone, regardless of gender, skin color, religion, or origin. All content published on our career portal is aimed equally at all applicants! #GKEqualOpportunityEmployer

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