DRC Customer Success Intern - OVIP

About the Position

DRC Customer Success Intern - OVIP

Oracle is proud to sponsor an internship and integration program that exposes transitioning military veterans and active-duty Military Spouses new to the corporate culture, provides hands-on job-skill training and experience, and offers enhanced professional and personal development. At Oracle, we are committed to the development and professional growth of our veterans and military spouses. Our paid internship program is specifically designed to aid military veterans, transitioning servicemembers, and active-duty military spouses new to the corporate sector in their transition to a career in the private or public sector.

Responsibilities

As a member of Oracle's Support Organization, you will be responsible for:

• Answering inbound customer calls and emails related to support renewals.
• Following up on a subset of renewals in varying sized and customers in an assigned manner.
• Educating customers on business practices and any associated contractual implications.
• Ensuring customer awareness and understanding of applicable elements of the Support Portfolio.
• Managing exceptions for customers with issues that may delay or inhibit renewals.
• Identifying and transferring leads to sales reps for new opportunities.
• Accurately forecasting business targets and opportunities in assigned accounts.

Requirements

• US Veteran transitioning from active service or Military Spouse new to corporate experience preferred.
• Excellent customer service skills answering phones and emails.
• Works independently within defined policies and procedures.
• Strong attention to detail, organizational skills, and analytical skills.
• Preferred qualifications: 2 years proven experience and/or BA/BS degree preferred.
• Requires ability to gain acceptance of others in complicated situations.
• Strong problem-solving skills.
• Demonstrated leadership skills.

Skills

• Customer Service
• Email
• Microsoft Office
• Interpersonal Communication
• Problem Solving
• Time Management
• Self-Motivation
• Technical Writing
• Project Management
• Teamwork
• Continuous Improvement

We Offer

• Competitive salary range from $37,800 to $72,000 per annum.
• Comprehensive benefits package including medical, dental, and vision insurance, short term and long term disability, life insurance, 401(k) Savings and Investment Plan with company match, paid time off, paid holidays, paid sick leave, paid parental leave, adoption assistance, and more.
• Opportunity to work in a hybrid environment with flexibility to work from home or the office in Colorado Springs.

About the Company

For more than four decades, Oracle has delivered innovations that have helped build entire industries. We remain the gold standard as the world’s first autonomous database and industry’s broadest and deepest suite of AI-powered cloud applications. With annual revenue of US$57 billion in FY2025, Oracle is the world’s largest EHR implementation, serving more than 9.5 million beneficiaries spanning the United States, Europe, and the Asia Pacific region; has 5 million registered members of Oracle’s customer and developer communities; and 469 independent user communities in 97 countries representing more than 1 million members.

Application

If you are a US Veteran transitioning from active service or an active-duty Military Spouse new to corporate experience, we encourage you to apply. The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

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Note: Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.