DRC Customer Success Intern - OVIP

About the Position

DRC Customer Success Intern - OVIP

Join Oracle's Veteran Internship Program (OVIP) as a DRC Customer Success Intern in Colorado Springs, CO. This role focuses on support renewals and customer service, providing a unique opportunity for US Veterans transitioning from active service or active-duty Military Spouses new to corporate experience.

Responsibilities

As a member of Oracle's Support Organization, you will:

• Answer inbound customer calls and emails related to support renewals.
• Educate customers on business practices and contractual implications.
• Ensure customer awareness and understanding of the Support Portfolio.
• Manage exceptions for customers with issues that may delay or inhibit renewals.
• Identify and transfer leads to sales reps for new opportunities.
• Accurately forecast business targets and opportunities in assigned accounts.

Requirements

• US Veteran transitioning from active service or Military Spouse new to corporate experience preferred.
• Excellent customer service skills.
• Strong attention to detail, organizational skills, and analytical skills.
• 2 years proven experience and/or BA/BS degree preferred.
• Requires ability to gain acceptance of others in complicated situations.
• Strong problem-solving skills.
• Demonstrated leadership skills.

Skills

• Customer Service
• Communication
• Problem Solving
• Technical Writing
• Email

We Offer

• Competitive hourly wage: $18.17 to $34.62 per hour.
• Comprehensive benefits package including medical, dental, and vision insurance, short term and long term disability, life insurance, 401(k) Savings and Investment Plan with company match, paid time off, holidays, paid sick leave, parental leave, adoption assistance, and more.
• Training and professional development opportunities.

About the Company

Oracle is a global leader in AI and cloud solutions, committed to empowering employees with competitive benefits and opportunities for growth. We are dedicated to fostering a diverse and inclusive workplace and providing support for employees with disabilities.

Application

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

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Note: Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.