DRC Customer Success Intern - OVIP

About the Position

DRC Customer Success Intern - OVIP

Oracle is proud to sponsor an internship and integration program that exposes transitioning military veterans and active-duty Military Spouses new to the corporate culture, provides hands-on job-skill training and experience, and offers enhanced professional and personal development. At Oracle, we are committed to the development and professional growth of our veterans and military spouses. Our paid internship program is specifically designed to aid military veterans, transitioning servicemembers, and active-duty military spouses new to the corporate sector in their transition to a career in the private or public sector.

Responsibilities

As a member of Oracle's Support Organization, you will be responsible for:

• Answering inbound customer calls and emails related to support renewals.
• Following up on a subset of renewals in varying sized and customers in an assigned manner.
• Educating customers on business practices and any associated contractual implications.
• Ensuring customer awareness and understanding of applicable elements of the Support Portfolio.
• Managing exceptions for customers with issues that may delay or inhibit renewals.
• Identifying and transferring leads to sales reps for new opportunities.
• Accurately forecasting business targets and opportunities in assigned accounts.

Requirements

• US Veteran transitioning from active service or Military Spouse new to corporate experience preferred.
• Excellent customer service skills answering phones and emails.
• Works independently within defined policies and procedures.
• Strong attention to detail, organizational skills, and analytical skills.
• Preferred qualifications: 2 years proven experience and/or BA/BS degree preferred.
• Requires ability to gain acceptance of others in complicated situations.
• Strong problem-solving skills.
• Demonstrated leadership skills.

Skills

• Customer Service
• Communication
• Email
• Microsoft Office
• Problem Solving
• Interpersonal Communication
• Time Management
• Research
• Project Management
• Teamwork
• Continuous Improvement

We Offer

• Competitive salary range from $37,800 to $72,000 per annum.
• Comprehensive benefits package including medical, dental, and vision insurance, short term and long term disability, life insurance, health care and dependent care Flexible Spending Accounts, 401(k) Savings and Investment Plan with company match, paid time off, paid holidays, paid sick leave, paid parental leave, adoption assistance, Employee Stock Purchase Plan, and more.

About the Company

For more than four decades, Oracle has delivered innovations that have helped build entire industries. We remain the gold standard as the world’s first autonomous database and industry’s broadest and deepest suite of AI-powered cloud applications. With annual revenue of US$57 billion in FY2025, Oracle is the world’s largest EHR implementation, serving more than 9.5 million beneficiaries spanning the United States, Europe, and the Asia Pacific region; has 5 million registered members of Oracle’s customer and developer communities; and 469 independent user communities in 97 countries representing more than 1 million members.

Application

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veterans’ status, or any other characteristic protected by law.