Job Description, Responsibilities & Requirements
About the Position
Lalamove is revolutionizing the logistics industry by directly connecting customers and drivers through our technology. We offer a fast and convenient way to book delivery and moving services, whether at home, work, or on the go. We are currently a leading global on-demand delivery platform with millions of delivery partners serving millions of orders every day.
We are seeking a dynamic Driver Management Associate to join our Driver Operations team in Dhaka, Bangladesh. This role is full-time and on-site. If you are passionate about enhancing corporate service, optimizing driver missions, and improving service quality, apply now!
Note: Only shortlisted candidates will be contacted.
Responsibilities
- Ensure Flawless Corporate Service: Increase and enhance Corporate Order Fulfillment by conducting in-depth, data-driven analysis on location metrics and driver quality. Execute strategic calls and follow-ups to driver partners based on individual driver history to ensure top-tier service standards.
- Lifecycle & Mission Optimization: Manage driver mission setups and properly utilize PDS (promotion, discount & subsidy) to guide driver partners to provide better service as well as increase earnings. Ensure Mission & PDS are properly assigned to drivers based on their current cohort of activation, reactivation, and retention.
- Offline-to-Online Driver Conversion: Achieve targeted conversion rate by identifying merchants who currently use their own regular offline drivers and successfully pitching, onboarding, and transitioning those drivers onto our platform.
- Driver Reactivation & Retention: Reactivate churned drivers by proactively analyzing historical churn data (understanding exactly when and why they stopped driving) and effectively communicating relevant Lalamove Unique Selling Propositions (USPs) to win them back.
Requirements
- Analytical and data-driven mindset to dive deep into location metrics and historical churn data, translating complex insights into actionable strategies for driver retention and flawless fulfillment.
- Persuasive and confident communicator with strong selling skills, capable of effectively pitching Lalamove’s Unique Selling Propositions (USPs) to convert offline drivers and win back churned partners.
- Outgoing and open-minded personality that can interact, negotiate, and influence driver partners with different profiles, ensuring top-tier service standards through strategic calls and follow-ups.
- Hands-on and strategic approach to manage lifecycle operations, with the ability to properly utilize incentives (PDS) and mission setups.
- Strong sense of prioritization and structured mindset to seamlessly juggle multiple tasks.
Skills
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Core Skills:
- Data Analysis
- Communication
- CRM
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Secondary Skills:
- Tableau
- Power BI
- Google Workspace
Qualifications
- Bachelor's Degree in any discipline
- Advanced data-related skills with knowledge of relevant tools and platforms (mostly in Microsoft Excel & Google Sheets); Knowledge in Tableau or Power BI or similar tools will be considered as an advantage.
- Experience of In-App Comms and CRM will be an added advantage.
- Strong communication, presentation & selling skills.
- Minimum of 3 years of experience in a similar role.
- Previous experience in driver/community management.
- Proficient in Google Workspace (Docs, Sheets, Slides, Forms).
We Offer
- Competitive opportunities to grow within a leading global company.
- A chance to be part of a dynamic and innovative team.
- Comprehensive benefits package.
About the Company
Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders every day. Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.
At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.
To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.
This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: Lalamove Candidate Privacy Notice
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.