Dynamics 365 Business Analyst (Sales)

About the Position

We are seeking a Dynamics 365 Business Analyst (Sales) to join our team in Katowice, Poland. This role involves capturing and analyzing business requirements for sales processes within Dynamics 365 Sales.

Responsibilities

• Act as the primary liaison between business stakeholders and technical teams for Dynamics 365 Sales topics.
• Capture, analyze, and document business requirements related to sales processes (lead & opportunity management, account/contact handling, pipeline reporting, etc.).
• Support the design and optimization of sales processes within Dynamics 365 Sales.
• Contribute to the configuration and testing of solutions, working with internal/external implementation teams.
• Collaborate with the Marketing team to support Customer Insights Journeys use cases and data alignment.
• Prepare and conduct user workshops, trainings, and testing sessions.
• Create clear and concise documentation, including user stories, process diagrams, and functional specifications.
• Monitor CRM usage, gather feedback, and support continuous improvements.
• Ensure alignment with CRM governance and data quality standards.

Requirements

• University degree (Bachelor or Master) in Computer Science, Information Technology, or a related field.
• 3+ years of experience as a Business Analyst in the CRM domain, ideally with Dynamics 365 Sales.
• Strong understanding of sales processes and best practices in B2B environments.
• Experience working with Customer Insights Journeys or similar marketing automation tools is a plus.
• Familiarity with CRM integrations, data structures, and reporting concepts.
• Comfortable working in a remote, international, and cross-functional environment.
• Ability to work independently, manage priorities, and drive tasks to completion.
• Agile mindset and experience working in iterative project setups (e.g., Scrum or hybrid models).
• Proficient in both English and Polish, with strong communication skills. German is a plus.
• Openness to a hybrid work model with occasional visits to our Katowice office.

Nice to Have

• Microsoft certifications in Dynamics 365 Sales or related modules.
• Experience in regulated or enterprise environments (e.g., financial services / insurance).
• Familiarity with Power Platform components (Power BI, Power Automate, etc.).

We Offer

• Competitive salary range of 13,000 - 20,000 PLN per month.
• Motivizer Benefits Platform to choose and manage all your benefits in one place. You receive a budget (550 PLN monthly). You can choose medical care package, meal tickets, sports cards (we have Multisport and on preferential terms, we have membership cards to one of the most popular Gyms), cinema tickets, shop vouchers, discounts and many more.
• Language Courses – you'll have access to a multi-language learning platform enabling you to practice your language skills and learn new ones!
• Regular and systematic further training opportunities - both internally and from external providers. We support your ongoing learning and development.
• Cooperation within an internal community is our everyday reality. We have networking events, coding challenges, and company parties for different occasions.
• Healthcare package
• Healthcare package for families
• Leisure package
• Language courses
• Conferences
• Trainings
• Books
• Financial bonus

About the Company

Reply Polska is part of a network of highly specialized companies that support leading industrial groups in defining and developing business models to optimize and integrate processes, applications, and devices using new technology and communication paradigms, such as Artificial Intelligence; Big Data; Cloud Computing; Digital Communication; Internet of Things; Mobile and Social Networking.

Develop yourself and the digital future – at Reply!