Dynamics 365 CE Lead Functional Consultant with Copilot

About the Position

Dynamics 365 CE Lead Functional Consultant with Copilot

EPAM is expanding its Microsoft Business Applications practice and is looking for professionals with expertise in Dynamics 365 Customer Engagement (CE), Microsoft Power Platform, and Microsoft Copilot technologies. You will work with globally distributed teams to deliver business-critical solutions for enterprise customers while helping organizations accelerate AI adoption and digital transformation.

Responsibilities

• Lead business analysis and requirements discovery activities
• Facilitate executive workshops and requirements gathering sessions
• Own functional solution design across Dynamics 365 CE and Power Platform
• Identify opportunities for AI-enabled business transformation
• Design functional aspects of Copilot Studio solutions
• Support client advisory, roadmap definition, and change management
• Mentor consultants and contribute to delivery excellence
• Collaborate with architects and engineers throughout implementation

Requirements

• 5+ years of Dynamics 365 CE consulting experience
• Expertise in CRM configuration and business process design
• Knowledge of Power Apps, Power Automate, and Copilot Studio
• Requirements engineering and workshop facilitation skills
• Business transformation and stakeholder management expertise
• Understanding of solution delivery methodologies
• Advanced English
• Understanding of Generative AI and Large Language Models (LLMs)
• Experience with Microsoft Copilot Studio
• Ability to identify AI-enabled business opportunities
• Familiarity with prompt engineering concepts
• Understanding of Responsible AI principles
• Experience with AI-powered productivity or development tools
• Experience designing, configuring, or developing AI agents is a plus

Nice to Have

• Power BI experience
• Dynamics 365 ERP familiarity
• Industry experience in healthcare, insurance, financial services, or manufacturing

We Offer

• Dynamic, entrepreneurial corporate environment
• Diverse multicultural, multi-functional, and multilingual work environment
• Opportunities for personal and career growth in a progressive industry
• Global scope, international projects
• Widespread training and development opportunities
• Access to LinkedIn Learning solutions
• Competitive salary and various benefits
• Advanced wellbeing and CSR programs, recreation area