Job Description, Responsibilities & Requirements
About the Position
Join EPAM Systems as a Dynamics 365 CRM Functional Consultant for a hybrid role in the USA, focusing on CRM setup, customization, and data migration.
Responsibilities
- Lead and participate in the implementation, customization, and integration of Microsoft Dynamics 365 CRM solutions
- Oversee and execute data migration activities to the US GCC Azure environment
- Ensure all solutions are FedRAMP-compliant and meet security and regulatory standards
- Collaborate with cross-functional teams, including architects and technical leads, to deliver high-quality solutions
- Engage with senior technical stakeholders and manage client expectations effectively, including on-site work as required
- Perform impact analysis, requirements management, and support application lifecycle management for Power Platform
- Mentor and guide team members, fostering an agile and collaborative environment
Requirements
- 5+ years as a Consultant in the IT Services industry
- Proven experience working individually and in agile teams as a Consultant
- Strong background in Agile practices
- Understanding of application programming, QA, database, and system design
- Excellent interpersonal, communication, presentation, negotiation, and persuasive skills
- Comfortable engaging with senior technical stakeholders (architects, tech leads)
- Experience in customer relationship management and critical issue handling
- Strong analytical skills and a demonstrable bias toward action
- Ability to deal with ambiguity and thrive in a rapidly changing business environment
- Confidence and extensive knowledge of emerging software industry practices (SDLC)
- Experience with MS Dynamics 365 CRM and MS Power Apps
- Knowledge of MS Dynamics 365 CRM out-of-the-box functionality
- Knowledge of application lifecycle management for Power Platform
- Experience with requirements management
- .NET expertise
- Team Leader experience
Nice to Have
- Knowledge of Virtual Agents (AI ChatBots), Power Portals, Power Automate, and Power BI
- Experience with other (non-MS) ERP/CRM systems
- Data Science experience
- Ability to operate in a startup environment
We Offer
- Opportunity to work with a leading IT services company
- Hybrid work model
- Engaging in high-impact projects with a major US-based organization
About the Company
EPAM Systems is a global software engineering and product development company, delivering digital transformation and technology innovation to the world’s leading companies.