Dynamics 365 Project Manager (Customer Engagement)

About the Position

We are looking for a Dynamics 365 Project Manager (Customer Engagement) to lead and manage the implementation and optimization of Microsoft Dynamics 365. The role involves delivering end-to-end Dynamics 365 Customer Engagement projects with a focus on Sales, Customer Service, Field Service, and Customer Insights.

Responsibilities

• Lead the end-to-end delivery of D365 CE projects, from initiation through to closure
• Coordinate cross-functional teams including functional consultants, developers, architects, and QA
• Define and manage project scope, timelines, budgets, resources, and deliverables
• Build and maintain strong relationships with clients, acting as their trusted delivery advisor
• Ensure alignment between business goals and technical solutions
• Manage project risks, issues, and dependencies, proactively implementing mitigation plans
• Report project status to internal and external stakeholders, ensuring transparency and predictability
• Foster a culture of continuous improvement across the delivery process

Requirements

• 4+ years of project management or delivery management experience within D365 Customer Engagement modules (Sales, Field Service, Customer Service, Customer Insights)
• Strong understanding of processes within the D365 platform regarding CE modules
• Proven experience delivering medium to large-scale IT projects using Agile, Hybrid, or Waterfall methodologies
• Exceptional client management and communication skills
• Strong leadership skills with the ability to manage remote, cross-functional, and multi-national teams
• Fluency in English (spoken and written)

Nice to Have

• PMP, PRINCE2, Agile certification, or Microsoft D365 certifications are an advantage
• Readiness for occasional business travel is a plus

We Offer

• Projects for clients such as PayPal, Wargaming, Xerox, Philips, adidas, and Toyota
• Competitive compensation that depends on your qualification and skills
• Career development system with clear skill qualifications
• Flexible working hours aligned to your schedule
• Options to work remotely
• Corporate medical insurance covering services of private and public medical centers
• English courses online
• Corporate parties and events for employees and their children
• Gym membership compensation, corporate sport competitions (cybersport included)
• 5 days of paid sick leave per year with no obligation to submit a sick-leave certificate

About the Company

Itransition is a global IT consulting and software development company that helps businesses leverage technology to drive growth and innovation.

Apply for

Apply by filling in the form beside or sending your CV to [email protected]